Author: Candace Stohs-Krause

Supporting Mental and Behavioral Health

Last week we announced our new contract with the Delaware Department of Health and Social Services, Division of Substance Abuse and Mental Health (DSAMH) to help state residents find the substance use disorder and mental health services they need. This week, we’re focusing on our deep experience in partnering with organizations nationwide to support mental and behavioral health.

According to the National Alliance for Mental Illness (NAMI), 22.8% or 1 in 5 U.S. adults experienced mental illness in 2021, and 33.5% of these adults also experienced a substance use disorder. Mental and behavioral health challenges often go hand-in-hand with, or cause, additional social needs. 

For example, NAMI’s research shows that the rate of unemployment is higher among U.S. adults who have mental illness (7.4%) compared to those who do not (4.6%), 21.1% of people experiencing homelessness in the U.S. have a serious mental health condition, and high school students with depression are more than twice as likely to drop out of school compared to their peers.



Helping Vulnerable Populations and People in Crisis

At Findhelp, we have a history of partnering with our customers across industries to address the social needs of substance users and support mental and behavioral health.

Our platform includes situational filters to help users narrow their search to programs that specialize in addressing substance use and mental or behavioral health challenges.

Mental and behavioral health filters


Read on to learn more about how we’re collaborating with some incredible customers to address the mental and behavioral health challenges faced by the populations they serve – patients, staff, and the general public.



Tailoring the Findhelp Platform to Better Serve Your Population

Our platform is designed to allow customer organizations to tailor their displayed navigation categories (food, housing, health, etc.) to fit the needs of the populations they serve. The following customers used this functionality to show groups of programs relevant for folks experiencing mental and/or behavioral health challenges.


Behavioral Health Partners MetroWest

Our customer Behavioral Health Partners of MetroWest is an innovative partnership that brings together the strengths and capabilities of leading social services and behavioral health agencies serving the Greater MetroWest region of Massachusetts.

These partner organizations – Advocates, South Middlesex Opportunity Council (SMOC), Spectrum Health Systems, and Wayside Youth & Family Support Network – encompass expertise in mental health, substance use and addiction, housing, and social support for people of all ages.

MetroWest partnered with us to configure their patient site, MetroWest Care Connection (powered by Findhelpv) to focus navigation categories on mental health, addiction & recovery, emergency services, and more, guiding their patients to the most relevant resources.


To Write Love on Her Arms (TWLOHA) is a nonprofit movement dedicated to presenting hope and finding help for people struggling with depression, addiction, self-injury, and suicide. TWLOHA exists to encourage, inform, inspire, and invest directly in treatment and recovery.

They launched their Findhelp platform in 2018 with tailored navigation categories to focus on programs that offer counseling, crisis services, peer support, and more, and they feature specific community programs that they endorse or work with directly. 

Supporting mental and behavioral health



Partnering to Expand Care Networks

At Findhelp, we’ve built the nation’s largest social care referral network. The following customers chose to partner with us as an efficient and easy way to expand their existing internal and local networks of social support resources to better address substance use and mental or behavioral health challenges.


highland rivers behavioral health logo

Based in Georgia, Highland Rivers Behavioral Health is a behavioral healthcare agency offering services for adults, youth, and families with mental health and addictive disease challenges as well as adults with intellectual and developmental disabilities.

As a public safety net provider, they serve individuals who have little to no financial resources, as well as veterans and persons with State and Federal benefits such as Medicaid and Medicare. Highland Rivers launched their branded Findhelp platform in 2022 to bolster their current behavioral health service offering to include a diverse array of important social care resources.


Supporting mental and behavioral health

Hope For The Day empowers the conversation on proactive suicide prevention and mental health education. They focus on proactive prevention, creating an environment that doesn’t wait for someone to reach a point of crisis to address their mental health.

They launched Resource Compass (powered by Findhelp) in 2022 as a place for people in need to find important information and resources to proactively support their mental health.

 

Optum logo

Optum is breaking new ground in behavioral health by driving better overall health outcomes while bringing down the total cost of care through both services and tools.

Formerly known as Optum Behavioral Health, they launched the Optum Community Connector (powered by Findhelp) in January 2019 to connect people with community social services while also bringing them into Optum’s internal network of  behavioral health providers and resources. 



Analyzing Community Trends

All Findhelp customers have access to our native suite of data and analytics dashboards. Many data-driven organizations purchase access to their platforms’ raw data via a SQL connection to build custom reports, understand community needs, and evaluate outcomes.

The following is just one example of how our customers take advantage of this offering to combine datasets from multiple sources and connect Findhelp data with clinical data to better understand the health outcomes of addressing SDoH.


Minnesota Association of Community Mental Health Programs

The Minnesota Association of Community Mental Health Programs works with Findhelp through Convergence Integrated Care (CIC), a network of 21 independent nonprofit community and behavioral health agencies throughout the state of Minnesota.

In partnership with CIC, these organizations are not only providing a network of standardized care but also sharing innovations and increasing access to crucial behavioral health services. They launched their CIC Resources platform (powered by Findhelp) in May 2023 for their member organizations to complete social needs assessments, share resources, and follow up on patients’ SDoH needs.

CIC uses Findhelp’s data warehouse through a SQL connection to marry social need data and outcomes in Findhelp to the greater population health data of member organizations, and they also collaborate with the State of Minnesota to improve statewide health outcomes. 



Supporting Mental and Behavioral Health, When and Where People Need It

We’re proud of the part we play in helping our customers support vulnerable populations and people experiencing a crisis. To quickly help those in crisis, we partnered with the Suicide and Crisis Lifeline last year to add messaging on our platform homepages that guides people to helpful services via text, phone call, or online chat.  

Crisis Lifeline Homepage Screenshot


We recognize that mental and behavioral health struggles can exacerbate already-tenuous situations so that individuals feel like they’re out of options; our partnerships (like the ones highlighted here) serve to let people know that they’re not alone, and that help is available.

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New Partnership to Support Delawareans with Substance Use Disorder and Mental Health Needs

Findhelp is proud to announce we have won a contract with the Delaware Department of Health and Social Services, Division of Substance Abuse and Mental Health (DSAMH) to help state residents find the substance use disorder and mental health services they need. Read on to learn more about this new partnership and our existing network in Delaware, and stay tuned for our follow-up post next week where we’ll share more about our experience supporting organizations that provide substance use and mental health services.


Expanding the Delaware Treatment & Referral Network 

We will partner with DSAMH and Bamboo Health, a leader in real-time health care intelligence, to provide search and referral services to the 30,000 Delaware residents who rely on DSAMH, allowing them to connect to human services programs that address social drivers of health. 

Quote from Joanna Champney, Director at Delaware Health and Social Services




Our Network in Delaware

One of the reasons DSAMH chose Findhelp is because we have an engaged network that’s already in place. Our network spans the entire Blue Hen state and Delawareans across the state are using our platform to find and connect to needed services and support. 

Findhelp’s data and analytic tools can identify gaps in services and provide actionable insights to inform public policy. For example, over the past two years, monthly users and searches on Findhelp’s network in Delaware jumped 392% and 163% respectively, reflecting our important (and growing) role in connecting Delawareans to local social assistance. 

Quarterly Searches in Delaware on findhelp Platforms

 


Partnering for Success in Delaware 

As of October 2023, we partner with more than 11 customers throughout the state to connect their patients, members, students, constituents, and clients to local resources. 

findhelp customers in Delaware


Here are some highlights of how these organizations successfully partner and innovate with us to lift up their communities.



TidalHealth


Centurion Health



Next Steps for DTRN360

The state’s new system, which Findhelp will integrate with, is called DTRN360 and will be designed, developed, and deployed by Bamboo Health over approximately the next 6 months. DTRN360 will add significant capabilities to the existing DTRN (Delaware Treatment and Referral Network) to better serve residents in need by connecting them to resources to address substance use disorder & mental health needs.


Supporting Your Community

Schedule a demo with one of our team members to learn more about how our platform can meet the needs of the individuals you serve.

Learn more

Supporting Colorado’s Drug User Health Hub

We are proud to announce that we have been awarded a contract with the Colorado Department of Public Health and the Environment (CDPHE) to build a Drug User Health Hub. This project, funded in part by the Centers for Disease Control and Prevention, will help reduce transmission of viral hepatitis and promote the prevention, diagnosis, and treatment of the infectious disease consequences of drug use.

Addressing Substance Use in Colorado

In Colorado, intravenous drug use is the most common risk factor associated with acquiring hepatitis A and C. At the same time, overdose deaths in Colorado have risen sharply since 2019, in line with national trends. In 2020, the state suffered a historic high of 1,477 fatal overdoses; in 2022, that number rose to 1,799 (source: CDPHE).

Substance use disorder programs often focus on treating addiction and preventing overdoses, to the detriment of addressing the infectious diseases associated with injected drug use. People who inject drugs are at high risk for viral hepatitis, HIV, and bacterial or fungal infections, which require costly and prolonged medical care. Despite these acknowledged risks, there are many barriers to accessing longer-term medical and social care services. 

Quote from Erine Gray, Founder & CEO of findhelp

Read our press release

Findhelp’s Network in Colorado

One of the reasons CDPHE chose Findhelp is because we have an engaged network that’s already in place. Our network spans the entire Centennial State and Coloradans across the state are using our platform to find and connect to needed services and support. 

Findhelp’s data and analytic tools can identify gaps in services and provide actionable insights to inform public policy. For example, over the past two years, monthly users and searches on Findhelp’s network in Colorado jumped 252% and 167% respectively, reflecting our important (and growing) role in connecting Coloradans to local social assistance. 

Partnering for Success in Colorado 

As of October 2022 we partner with more than 18 customers through the state to connect their patients, members, students, constituents, and clients to local resources. Here are some highlights of how these organizations successfully partner and innovate with us to lift up their communities.

Based in Colorado, Denver Health is known for emergency medicine and trauma care; as Colorado’s primary safety-net institution, Denver Health has provided billions of dollars in uncompensated care and serves as a model for other safety net institutions across the nation. 

UCHealth strives to promote individual and community health and leaves no question unanswered along the way. Their network of nationally-recognized hospitals, clinic locations, and health care providers extends throughout Colorado, southern Wyoming and western Nebraska.

Early Childhood Partnership of Adams County (ECPAC) is made up of over 80 Adams County, Colorado organizations and family partners building a system of early childhood education, health, mental health and family support so every child is ready for school and can read well by 3rd grade.  

Next Steps for the Drug User Health Hub Project

The health hub will focus on the surveillance of viral hepatitis, increased stakeholder engagement in viral hepatitis treatment planning and elimination, as well as improved access to prevention, diagnosis, and treatment among populations at risk. In addition, the project aims to deliver comprehensive, outcome-focused approaches to preventing infections associated with injection drug use, reducing overdose deaths, and linking people to substance use disorder (SUD) treatment.

Phase 1 is focused on creating a resource directory in the Pueblo area later this year / early 2024. 

Supporting Your Community

Schedule a demo with one of our team members to learn more about how our platform can meet the needs of the individuals you serve.

Learn more about our platform

Fund Social Care: Streamline Payments to Community-Based Organizations

With Findhelp it’s never been easier to fund, track, and manage payments for your social care initiatives. Our technology allows you to connect to resources on our platform through integrated workflows, effectively partner with social care providers, manage payments for services, and increase and quantify your impact.

Organizations are looking for ways to directly invest in the programs, services, and systems that improve community health outcomes – we can help. Research shows that when non-medical health-related social needs (HRSNs) like food, housing, and transportation are met, people are healthier. In fact, according to the National Institutes for Health, social needs are estimated to impact 50-60% of health outcomes and evidence continues to suggest that supporting social needs is a critical driver for achieving health equity.

While everyone recognizes the importance of addressing social needs, it can be difficult to secure funding and make payments for services. We have a successful track record of facilitating and supporting end-to-end order and delivery workflows to fund social care.


Paying for social services on behalf of individuals

There are three ways to approach sustainable funding – and payments – to effectively tackle the needs in our communities:

  • Provide financial support to community-based organizations (CBOs) by directly investing in their capacity to respond to social care referrals. This approach builds trusted relationships with your partner CBOs, empowering them to address HRSNs and improve outcomes.
  • Leverage Centers for Medicare & Medicaid Services (CMS) and/or government funding to partner with community organizations (e.g. 1115 Waiver Programs). This model drives improved data, shared success, and the development of best practices.
  • Address service gaps by partnering with vendors to quickly address barriers such as transportation, important household items like diapers and carseats, and services such as medically-tailored meals. This approach ensures closed-loop delivery and allows you to meet the immediate needs of your clients.
Directly invest in CBO capacity.

Whether you want to pay CBOs for services, order goods and services from vendors, or use our platform for reimbursements and 1115 waivers, we offer payment services that fit your needs and help you fund social care. We simplify eligibility screening, invoicing, billing, and payments so CBOs don’t have to waste time figuring out complex, unfamiliar coding and billing systems and your organization has access to a trusted, secure system for tracking outcomes and making payments.


Comprehensive, intutive workflows

Below is an example of our intuitive payments workflow:

Our payments workflow (1 or 2).
Our payments workflow (2 of 2).


Partner with us for secure social care payments

We’ve been partnering with our customers to fund social care and support making payments to community organizations and other service providers since 2019. We collaborate with health plans, managed care organizations, accountable care organizations, vendors like Uber Health, and community-based organizations to configure workflows and payment processes to fit their unique requirements, from 1115 Waiver Programs to end-to-end order and delivery workflows.

With Findhelp’s payment technology, you can save time and resources while tracking all your invoicing and billing information in one place. In using our comprehensive platform, you don’t have to worry about managing multiple systems. Our robust data and built-in analytics can be used to inform your decisions about funding and reimbursement, and then measure your impact in the community.

We partner with our customers to make secure payments.

See how our payments workflow can support your organization’s goals—schedule a demo with one of our team members to see how we can help you fund social care.

Chat with us


Meet the Social Care Needs of Medicaid Beneficiaries

There’s been a lot of commentary and discussion recently about Medicaid enrollment and redetermination. What does it mean for your organization and the people you serve? Read on to learn more about the challenges facing healthcare organizations, and the technology solutions that can help you meet the social care needs of Medicaid beneficiaries.



Medicaid: Supporting Vulnerable Populations

Medicaid is a federal program managed by the Centers for Medicare and Medicaid Services (CMS) and implemented by individual states that provides health coverage to low-income people. In the wake of the COVID-19 pandemic and the end of the federal public health emergency, state Medicaid agencies are undergoing a process of redetermination, updating the eligibility status of millions of Americans.

Many people will end up losing their coverage, exacerbating already tenuous situations and increasing the need for community and social services to fill in the gap.



Addressing Social Needs via 1115 Waiver Programs

Section 1115 of the Social Security Act gives states flexibility to design and improve their Medicaid programs by providing waivers authorizing experimental, pilot, or demonstration projects. 1115 waivers are initially approved for five years and can be extended for three to five more years. Many states focus their projects on addressing Medicaid enrollees’ unmet health related social needs and the downstream health impacts.


At Findhelp, we have a history of successful 1115 waiver program support:

California

On January 1, 2022, the California Department of Health Care Services launched the California Advancing and Innovating Medi-Cal (CalAIM) program, an 1115 waiver program to make Medi-Cal more equitable, coordinated, and person-centered. The program covers one-third of Californians and perinatal care for half of annual births and will impact the lives of over 14 million Californians. 

Learn more about our CalAIM work


New York

The Empire State is awaiting approval on a several billion dollar New York 1115 waiver proposal to invest in creating major social care network structures. We look forward to collaborating with our existing customers and community partners to advance the work of the New York State Department of Health to connect people in need to the programs and services that can help them.

Update: Findhelp is partnering with several Social Care Networks (SCNs) as part of the approved 1115 waiver.

Learn about our New York partnerships


Massachusetts

In response to increasing needs surrounding food, housing, and behavioral health, Massachusetts’ department of health, MassHealth, launched their 1115 demonstration waiver program, Flexible Services, in 2019. Today, we partner with several ACOs to support navigation assistance; in the first year of the Flexible Services initiative, 99% of patients reported that their participation improved their overall health.



Meeting Immediate Needs: Findhelp’s Marketplace

Even if your state isn’t currently implementing an 1115 waiver, you have options to address your population’s health-related social needs. Our Marketplace program allows you to order goods and services from a vetted vendor, deliver them to an individual in need, track outcomes, and manage invoicing and payment – all from your Findhelp platform.

Healthcare organizations and health plans are looking beyond medical needs to improve health outcomes by either paying directly for social care services or reimbursing healthcare groups for arranging them. The government is supportive of these measures, providing grants and allowing Medicare to begin reimbursing plans for “non-medical” services as part of the 2020 CHRONIC Care Act. 


With Marketplace, we’re shifting the paradigm beyond search and referral to order and delivery. We support eligibility and/or authorization of services, order and fulfillment, invoicing, and payment. You can ensure that people who need transportation can order an Uber Health ride to their appointment, or someone who is identified as food insecure gets a food box delivered right to their door.

Learn about marketplace



Navigating the Medicaid Landscape

To learn more about how we support healthcare organizations, health plans, government agencies, and community organizations grappling with the changing Medicaid landscape, connect with us. 

NY 1115 Waiver Program: Meeting the Needs of New Yorkers

More than 30 healthcare, health plan, nonprofit, and other organizations across New York have already implemented social care coordination platforms with Findhelp and are ready to hit the ground running when the NY 1115 waiver program is approved later this year. Read on to learn about proven strategies from some of our current New York customers and successful 1115 waiver programs across the country.

Innovating Medicaid Delivery to Address Social Needs

Why are folks talking about 1115 waivers, and what are they? Section 1115 of the Social Security Act gives states flexibility to design and improve their Medicaid programs by providing waivers authorizing experimental, pilot, or demonstration projects.

1115 waivers are initially approved for five years and can be extended for three to five more years. Many states focus their projects on addressing Medicaid enrollees’ unmet health related social needs and the downstream health impacts.

At Findhelp, we have both a history of successful Medicaid 1115 waiver support and deep relationships across the state of New York and beyond. Our technology supports:

Our Network in New York

One of the reasons our customers across industries choose Findhelp is because we have an engaged network that’s already in place. Our network spans the entire Empire State and New Yorkers are already using our platform to find and connect to needed services and support. 

Findhelp’s data and analytic tools can identify gaps in services and provide actionable insights to inform public policy. For example, over the past two years, monthly users and searches on Findhelp’s network in New York jumped 452% and 153% respectively, reflecting our important (and growing) role in connecting Empire Staters to local social assistance. 

Partnering to Help New Yorkers

As of September 2023 we partner with more than 30 customers throughout the state to connect their patients, members, students, constituents, and clients to local resources. Our customers know that they can trust us to help them connect their most vulnerable populations to resources and services that can help them, as shown by our Best in KLAS rating for 2023. 

A few of the organizations we partner with in New York.

These highlights show how some of our customers successfully partner and innovate with us to lift up their communities.

New York City’s Institute for Family Health (IFH) is a federally qualified health center (FQHC) that launched their IFH Findhelp platform in August 2019 to foster meaningful connections between their patients and CBOs like A-Med Supplies, God’s Love We Deliver, Preferred Home Care, and many more. By partnering with Findhelp to build this trusted network of community partners, 94% of IFH referrals receive a response from the referred-to CBO. 

In 2021, IFH deepened our partnership by leading an innovative collaboration between Findhelp and UberHealth to provide 2,396 free rides for patients to and from vaccination centers during the COVID-19 pandemic. IFH continues to explore additional innovative approaches to proactive social care and plans to launch additional Findhelp-UberHealth transportation assistance programs in 2024 to ensure patients can attend routine medical care appointments.

Value Network LLC, IPA is a behavioral health care collaborative in Western New York that advances healthy equity, innovation, and transformational strategies. They launched the Value Network Community Connector platform (powered by Findhelp) in December 2021 to facilitate stronger coordination between helping professionals, patients, and the greater Western NY community.  

Value Network has used their vast network of providers to strengthen the safety net to address member’s social needs and has led the way with innovative work to create efficiencies in provider workflows by integrating multiple electronic health record (EHR) systems with Findhelp.

Mount Sinai Health System uses their Community Resources Guide (powered by Findhelp) to support all their patients in need and connect them to free or reduced-cost social services with dignity and ease. 

Since launching the platform in December 2019, more than 85,000 patients and staff have visited the platform to search the 13,000+ programs available in Findhelp’s New York network. Mount Sinai continues to build robust community relationships and generate social care referrals with an array of partners to holistically support the social needs of their patients.

A Legacy of Support for Medicaid 1115 Waivers

We’ve been partnering with our customers and trusted community partners to support Medicaid 1115 waiver programs since 2019 in Massachusetts and California, and are uniquely positioned and ready to support New York’s Medicaid 1115 waiver. We collaborate with health plans, managed care organizations, accountable care organizations, and community-based organizations to configure workflows and payment processes to fit the requirements of each state’s program.

Massachusetts: Flexible Services

In response to increasing needs surrounding food, housing, and behavioral health, Massachusetts’ department of health, MassHealth, launched their 1115 demonstration waiver program, Flexible Services, in 2019. 

Under Flexible Services, MassHealth pays for health-related nutrition and housing supports for certain members enrolled in an Accountable Care Organization (ACO). These  ACOs pilot evidence-based approaches that address a member’s health-related social needs with the goal of improving health outcomes and reducing the total cost of health care for the member.

California: CalAIM

On January 1, 2022, the California Department of Health Care Services launched the California Advancing and Innovating Medi-Cal (CalAIM) program, an 1115 waiver program to make Medi-Cal more equitable, coordinated, and person-centered. The program covers one-third of Californians and perinatal care for half of annual births and will impact the lives of over 14 million Californians.

CalAIM expands community-based approaches to addressing complex care for high-needs populations, such as individuals experiencing homelessness, serious mental illness, or substance use disorders, or children involved in the child welfare system. Designated navigators coordinate members’ physical and behavioral care, as well as access to critical social services. 

Looking Ahead to 2024

Our robust data and analytics show what New Yorkers have searched for over the last two years, painting a picture of how needs have changed over time and what gaps currently exist in New York communities.

As you can see, food, housing, and transportation-related needs are among the most common for New Yorkers over the past couple of  years. Findhelp has experience partnering with customers across the country to address needs like these, whether it’s via our fulfillment program, Marketplace, by establishing trusted networks of community service providers, or by collaborating with organizations like Uber Health.

When the New York Medicaid 1115 waiver is approved later this year, we’re ready to partner with our existing and future New York-based customers to help them connect their patients, members, students, and clients to helpful resources. 

We look forward to collaborating with our existing customers and community partners to advance the work of the New York State Department of Health to connect people in need to the programs and services that can help them; we’re ready to support New York’s Medicaid 1115 waiver.

Partnering for Success 

You don’t have to start from scratch with your pilot demonstrations; chat with one of our team members to learn how we can collaborate with your organization to successfully implement New York’s 1115 waiver program, using established best practices and our proven strategies.

Medicaid Waivers by State: Findhelp and California

Section 1115 of the Social Security Act gives states flexibility to design and improve their Medicaid programs by providing waivers authorizing experimental, pilot, or demonstration projects. 1115 waiver programs are initially approved for five years and can be extended for to three to five more years. 

Many states focus their projects on addressing Medicaid enrollees’ unmet health related social needs and the downstream health impacts. Findhelp has extensive experience supporting 1115 programs in states like Massachusetts and California, where managed care organizations (MCOs) and accountable care organizations (ACOs) use our platform to place orders for their Medicaid members for reimbursable goods and services. Our technology supports:

Medicaid 1115 Waivers in California: CalAIM

On January 1, 2022, the California Department of Health Care Services launched the California Advancing and Innovating Medi-Cal (CalAIM) program, an 1115 waiver program to make Medi-Cal more equitable, coordinated, and person-centered. The program covers one-third of Californians and perinatal care for half of annual births and will impact the lives of over 14 million Californians.

CalAIM expands community-based approaches to addressing complex care for high-needs populations, such as individuals experiencing homelessness, serious mental illness, or substance use disorders, or children involved in the child welfare system. Designated navigators coordinate members’ physical and behavioral care, as well as access to critical social services. 

Through 14 services such as Asthma Remediation and Housing Navigation Support, CalAIM encourages Medi-Cal managed care plans to address social determinants of health (SDoH) and offer preventative upstream interventions.

 

Our Network in California

Our California network spans the entire Golden State and Californians, community-based organizations (CBOs), and more than 71 customers across the state are already using our platform to find and connect to needed services and support. 

Over the past two years, monthly users and searches on Findhelp’s network in California jumped 453% and 204% respectively, reflecting our important (and growing) role in connecting Golden Staters to local social assistance. 

Collaborating to Support CalAIM

We partner with managed care plans throughout the state to support the CalAIM initiatives. Our technology provides both the platform to connect with contracted partners and support for billing, invoicing, and reporting. Throughout the CalAIM process, our Customer Success team works with the managed care plan staff to onboard them to the Findhelp CalAIM platforms, including detailed training sessions, office hours, in-person support, and more.

At the same time, our Community Engagement team works with the contracted service providers to onboard them to the platform. This includes in-person and virtual support to claim their programs, turn on referrals, set up screeners, and submit data for billing purposes. 

Typical CalAIM Workflow

Supporting California Customers & Seekers

Findhelp collaborates with managed care plans across the state to connect Californians to resources via CalAIM. We enable their staff to order more than 445 different social services from community partners. Through the Findhelp platform, navigators can assess members and order services based on state-mandated eligibility criteria, and service providers can bill for and receive payments. Furthermore, Findhelp’s data and analytic tools can be used by our customers and partners to identify gaps in services and provide actionable insights to inform public policy and prioritize initiatives.

Here are just a few examples of how we’re partnering with California organizations to support their CalAIM programs.

Founded in California more than 40 years ago, Health Net believes every person deserves a safety net for their health regardless of age, income, employment status, or current state of health. Health Net provides quality affordable health plans for individuals, families, Medi-Cal members, Medicare and businesses. Health Net launched their CalAIM platform Community Supports (powered by Findhelp) in 2021.

As a local, public, not-for-profit managed care health plan, Alameda Alliance for Health is committed to making high-quality health care services accessible and affordable to Alameda County residents. The Alliance staff and provider network reflect the county’s cultural and linguistic diversity; they launched their Findhelp platform in 2023 to provide social care support for county residents.

Supporting communities for over 30 years, Aetna Better Health of California brings national experience to the local level, ensuring members have the resources and tools to stay well; they launched their CalAIM platform (powered by Findhelp) in 2021 to connect members to community resources.

The Future of the Findhelp’s Support for CalAIM

We continue to expand and adapt our CalAIM support in partnership with our customers, to reflect ongoing changes in the state policy landscape. Recent updates and improvements include:

CalAIM Success Story

Want to Learn More?

Schedule a demo with us to see how we can partner with your organization to support your members via CalAIM (or other Medicaid 1115 waiver programs).

Supporting South Dakotans: Our New Partnership with the Dept. of Health

We are very proud to announce that we have won a contract with the State of South Dakota’s Department of Health to build a statewide social care referral system, known as a Community Information Exchange (CIE), that will connect South Dakotans in need of social care services with the providers who can help them, with the goal of improving health outcomes among high-risk and underserved populations in the state. 

Findhelp will bring together the State of South Dakota government, Helpline Center/South Dakota 211, and other service providers to build an online system that will provide screening and assessments for individuals and connections to organizations that can provide help. (See how we partner with 211s across the country). 

Findhelp will support interoperability through an integration with the state’s Health Information Exchange (HIE); the CIE will provide information about social needs and predetermined health data to providers and community partners and manage service and referral requests. 

This new system will help eliminate many of the barriers that currently prevent people from finding and connecting with the services designed to support them, and will provide a single, secure platform to improve community care coordination.

Our Network in South Dakota

One of the reasons the South Dakota Department of Health chose Findhelp is because we have an engaged network that’s already in place. Our network spans the entire Mount Rushmore State and South Dakotans are already using our platform to find and connect to needed services and support. 

Findhelp’s data and analytic tools can identify gaps in services and provide actionable insights to inform public policy. For example, over the past two years, monthly users and searches on Findhelp’s network in South Dakota jumped 1,357% and 674% respectively, reflecting our important (and growing) role in connecting South Dakotans to local social assistance. 

Customer Spotlight: Sanford Health

We partner with several customers through the state to connect their patients, members, students, constituents, and clients to local resources. Today we’re spotlighting our partner Sanford Health, the largest rural health system in the United States.

Headquartered in Sioux Falls, South Dakota, Sanford Health launched Sanford Helps (powered by Findhelp) in 2022 to allow patients to connect with social care resources in their community for needs such as transportation, housing, and food insecurity. From April 2022 to August 2023, Sanford Helps has seen nearly 60,000 searches for community resources made by more than 24,000 community members across the region. 

To celebrate the one-year anniversary of launching their Findhelp platform, Sanford Health’s System Executive for Care Management, Lindsay Daniels, spoke with Dakota News Now about the success of Sanford Helps: “We know it’s really important for us to find a low-friction way to connect our patients and our staff to those resources, to the great people and organizations that can meet those needs.”

Reaching Rural Areas

Addressing social needs such as housing and food insecurity is critical to advance health equity among underserved populations with higher risks, including racial and ethnic minority groups and people living in rural communities. In collaboration with our existing customers like Sanford Health and our new partners at the Department of Health, we’re going to expand access and improve outcomes for South Dakotans statewide.

“We are grateful for the relationships we have built with South Dakotans over the past eight years and are honored to partner with the state’s Department of Health to reach even more residents,” said Erine Gray, Founder and CEO of Findhelp. “Individuals know they can count on Findhelp to connect them with the social care services they need, easily and compassionately, while protecting their privacy.”

Partner With Us

If you’d like to learn more about how we collaborate with CIEs and HIEs and can support your state’s work, connect with us!

Findhelp and TennCare: Serving Tennesseans Through Technology

We are excited to announce that we have won a contract with the State of Tennessee’s Medicaid Agency (TennCare)! Together, Findhelp and TennCare will help Tennesseans find the non-medical social care assistance they need, as part of the Health Starts Initiative.

TennCare is the state of Tennessee’s managed care Medicaid agency, and currently serves more than 1.7 million people, including low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with disabilities.

Findhelp will provide the technology that allows TennCare to assess non-medical risk factors of  individuals in need through a unified approach, and refer them to community-based organizations that can meet their needs — while tracking outcomes. 

The team members at the Rural Health Association of Tennessee are ready to partner with engaged communities and organizations to address the non-medical risk factors of the TennCare population by removing social care barriers and increasing accessibility to quality, compassionate care in rural areas.

Our Network in Tennessee

One of the reasons TennCare chose Findhelp is because we have an engaged network that’s already in place. Our network spans the entire Volunteer State and Tennesseans are already using our platform to find and connect to needed services and support. 

Findhelp’s data and analytic tools can identify gaps in services and provide actionable insights to inform public policy. For example, over the past two years, monthly users and searches on Findhelp’s network in Tennessee jumped 585% and 160% respectively, reflecting our important (and growing) role in connecting Tennesseans to local social assistance.

Customer Spotlights: Partnering for Success in Tennessee 

Findhelp has been active in Tennessee since 2015, and works with more than 570 of America’s largest health plans, hospital systems, government municipalities, educational institutions, and cause organizations to address social determinants of health (SDoH). 

As of August 2023, we partner with 14 customers throughout the state (including TennCare’s three Medicaid-managed care vendors) to connect their patients, members, students, constituents, and clients to local resources.

Here are some highlights of how these organizations successfully partner and innovate with us to lift up their communities.

Amerigroup Community Care (part of Elevance Health) is a managed care company chosen by the state of Tennessee as one of the health plans that provides health care coverage to people who qualify for TennCare.

Amerigroup launched the Community Resource Link platform (powered by Findhelp) in 2015 and participates in Elevance Health’s Social Determinants of Health Provider Incentive Program, in collaboration with Findhelp. Amerigroup is also partnering with our community engagement team to build a network of trusted community partners to help address their members’ social needs.

Chartered in 1829, Regional One Health is the oldest hospital in Tennessee and provides world-renowned Centers of Excellence in trauma, burn, neonatal intensive care, and high-risk pregnancy alongside oncology, primary and specialist care, rehabilitation therapy, pharmacy and imaging.

Regional One launched the One Health Connect platform (powered by Findhelp) in 2017 for patient self-navigation, and have since expanded into staff referrals via an integration with the Cerner electronic health record system.

Centurion is a leading national provider of healthcare and behavioral health services to incarcerated, justice-involved, and other special populations. They launched the Centurion Find Help platform (powered by Findhelp) in January 2022 to support both current inmates and individuals reentering society, and promote it via posters inside prison walls and convenient reminders like wallet cards that individuals can carry. 

“Centurion is deeply committed to transforming the health of the communities in which we serve,” said Dr. Johnny Wu, Executive Vice President and Chief of Clinical Operations. “Caring for our patients doesn’t end when they leave the facility; that’s why we are creating pathways for better transitions back into our communities.”

Closed-Loop Connections

Our closed-loop referral system will connect TennCare, community-based organizations across the state, and the TennCare managed care organizations, increasing care coordination and support to TennCare members and streamlining data collection to effectively measure impact.  

“We have been helping Tennesseans connect with the services they need since 2015, and we’re proud and grateful that we can expand our work in the state with TennCare, doing our part for the Health Starts Initiative,” said Erine Gray, Founder and CEO of Findhelp. “Individuals who come to Findhelp are treated compassionately and efficiently and their privacy is always protected.”

Partner With Us

If you’d like to learn more about how we partner with state agencies and can support your work, connect with us!