Findhelp and TennCare: Serving Tennesseans Through Technology

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We are excited to announce that we have won a contract with the State of Tennessee’s Medicaid Agency (TennCare) to help Tennesseans find the non-medical social care assistance they need, as part of the Health Starts Initiative! 

TennCare is the state of Tennessee’s managed care Medicaid agency, and currently serves more than 1.7 million people, including low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with disabilities.

Findhelp will provide the technology that allows TennCare to assess non-medical risk factors of  individuals in need through a unified approach, and refer them to community-based organizations that can meet their needs — while tracking outcomes. 

The team members at the Rural Health Association of Tennessee are ready to partner with engaged communities and organizations to address the non-medical risk factors of the TennCare population by removing social care barriers and increasing accessibility to quality, compassionate care in rural areas.

Our Network in Tennessee

One of the reasons TennCare chose findhelp is because we have an engaged network that’s already in place. Our network spans the entire Volunteer State and Tennesseans are already using our platform to find and connect to needed services and support. 

  • 613,845 users statewide 
  • 2,483,089 searches conducted statewide
  • 5,727 listed programs serving Tennessee
  • 820 claimed programs serving Tennessee

Findhelp’s data and analytic tools can identify gaps in services and provide actionable insights to inform public policy. For example, over the past two years, monthly users and searches on findhelp’s network in Tennessee jumped 585% and 160% respectively, reflecting our important (and growing) role in connecting Tennesseans to local social assistance.


Customer Spotlights: Partnering for Success in Tennessee 

Findhelp has been active in Tennessee since 2015, and works with more than 570 of America’s largest health plans, hospital systems, government municipalities, educational institutions, and cause organizations to address social determinants of health (SDoH). 

As of August 2023, we partner with 14 customers throughout the state (including TennCare’s three Medicaid-managed care vendors) to connect their patients, members, students, constituents, and clients to local resources.

Here are some highlights of how these organizations successfully partner and innovate with us to lift up their communities.

Amerigroup Tennessee

Amerigroup Community Care (part of Elevance Health) is a managed care company chosen by the state of Tennessee as one of the health plans that provides health care coverage to people who qualify for TennCare.

Amerigroup launched the Community Resource Link platform (powered by findhelp) in 2015 and participates in Elevance Health’s Social Determinants of Health Provider Incentive Program, in collaboration with findhelp. Amerigroup is also partnering with our community engagement team to build a network of trusted community partners to help address their members’ social needs.

Regional One Health

Chartered in 1829, Regional One Health is the oldest hospital in Tennessee and provides world-renowned Centers of Excellence in trauma, burn, neonatal intensive care, and high-risk pregnancy alongside oncology, primary and specialist care, rehabilitation therapy, pharmacy and imaging.

Regional One launched the One Health Connect platform (powered by findhelp) in 2017 for patient self-navigation, and have since expanded into staff referrals via an integration with the Cerner electronic health record system.

Centurion Health

Centurion is a leading national provider of healthcare and behavioral health services to incarcerated, justice-involved, and other special populations. They launched the Centurion Find Help platform (powered by findhelp) in January 2022 to support both current inmates and individuals reentering society, and promote it via posters inside prison walls and convenient reminders like wallet cards that individuals can carry. 

“Centurion is deeply committed to transforming the health of the communities in which we serve,” said Dr. Johnny Wu, Executive Vice President and Chief of Clinical Operations. “Caring for our patients doesn’t end when they leave the facility; that’s why we are creating pathways for better transitions back into our communities.”


Closed-Loop Connections

Our closed-loop referral system will connect TennCare, community-based organizations across the state, and the TennCare managed care organizations, increasing care coordination and support to TennCare members and streamlining data collection to effectively measure impact.  

“We have been helping Tennesseans connect with the services they need since 2015, and we’re proud and grateful that we can expand our work in the state with TennCare, doing our part for the Health Starts Initiative,” said Erine Gray, founder and CEO of findhelp. “Individuals who come to findhelp are treated compassionately and efficiently and their privacy is always protected.”


Partner With Us

If you’d like to learn more about how we partner with state agencies and can support your work, connect with us!

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