Candace Stohs-Krause, Author at Findhelp

Support Maternal Health by Addressing Social Determinants of Health

This week we’re taking a closer look at how social determinants of health (SDoH) impact health outcomes for pregnant women and new mothers, and how Findhelp is partnering with customers across industries and geographies to support maternal health.

Social Care Factors Impact the Maternal Health of Pregnant Women & Mothers

According to the U.S. Department of Health and Human Services’ Office on Women’s Health, around 1 in 5 women experience mental health issues during pregnancy or in the first year after giving birth.

Social care needs can increase this risk; it’s impossible to focus on all of the changes that come with being a new mom, including your mental health and wellbeing, when you’re worried about paying rent, buying diapers, or providing food for your family.

Our customers use Findhelp to connect pregnant women, mothers, and their children with social care resources that address their immediate needs, lower postpartum stress, and improve health outcomes.

Partnering to Support Maternal Health

The Findhelp platform includes multiple filters that users can apply to narrow their search results to programs that specialize in serving families, parents, mothers, and young children.

Maternal health filters on Findhelp platforms

We partner with hospital systems, federally qualified health centers, payers, and more to support new parents. Here we highlight how a few of these organizations successfully partner and innovate with us to support pregnant women and mothers and improve health outcomes.

Massachusetts | City of Somerville’s “SomerBaby” Program

The City of Somerville partners with Findhelp to support maternal health

The City of Somerville is home to a diverse mix of 79,815 blue-collar families, young professionals, college students, and recent immigrants from a range of countries, including El Salvador, Haiti, and Brazil. One of the most ethnically-diverse cities in the U.S., more than 50 languages are spoken in Somerville Public Schools.

The Somerville Hub is a community effort originally intended for the early learning community and made possible by Early Learning Challenge Grant funding support from the Massachusetts Department of Early Education and Care.
Since 2017, the Hub has served youth of all ages and their families.

Partnering with Findhelp

In 2021, SomerPromise (part of the Somerville Health and Human Services department) expanded the Hub to include a resource and referral tool called the Somerville Hub Connect (powered by Findhelp). This tool allows families and community members to search for and get connected to the resources they need.
The SomerBaby Program was launched in 2020 based on community feedback. The free program welcomes new babies into the Somerville community and participants receive a home visit, home safety information, information and support on breastfeeding, and referrals to additional resources via Somerville’s Findhelp platform.
The program is actively accepting and managing applications via their listing on the Findhelp platform.

Indiana | “Pregnancy Promise Program”

The Indiana Pregnancy Promise Program (IPPP) is a free, voluntary program for pregnant Medicaid members who use opioids or have used opioids in the past. The program connects individuals to prenatal and postpartum care, treatment for opioid use disorder, and social care resources (via Findhelp). IPPP is funded by a grant from the Centers for Medicare & Medicaid Services, and is administered by Indiana’s Family and Social Services Administration (FSSA).

IPPP requires Indiana’s four Managed Care Entities (MCEs) to use their Findhelp platforms to refer pregnant members with opioid use disorder to needed social care resources.
Along with Findhelp’s dedicated Community Engagement team, these MCEs train local community organizations on how to use the Findhelp platform to accept and respond to IPPP-related referrals.

Partnership Results

Since its launch in 2022, the program has enrolled 543 Medicaid members, 94% of whom maintained recovery through 12 months postpartum.
In addition, 2,114 social care referrals for housing, transportation, nutrition, and other services have been made on behalf of participants via the participating MCEs’ Findhelp platforms.

Indiana Pregnancy Promise Program participants partner with Findhelp to support maternal health

Texas | Superior HealthPlan’s Success with Delivering Car Seats & Diapers via Findhelp’s Marketplace Fulfillment Program

Superior Health Plan partners with Findhelp to support maternal health

Since 1999, Austin-based Superior HealthPlan (part of Centene Corporation) has been providing health care to members across Texas. Today, they support nearly 1.7 million Texas members by transforming the health of their community, one person at a time.

They launched Superior HealthPlan CARES (powered by Findhelp) in 2015.
Superior offers its members a Value-added Service called Start Smart for Your Baby®. Through this program, expectant moms can complete educational classes about self-care and baby-care during and after pregnancy. Members who complete this educational program are eligible to receive a free car seat and diapers.
From 2021 to 2023, Findhelp fulfilled orders of car seats and diapers for the Start Smart for Your Baby® program.

Partnership Results

In the project’s first year, 3,255 expectant mothers received car seats and diapers.
As a direct result of the new process, average monthly referrals increased 550% and Superiorʼs closed-loop rate jumped 500%.
The partnership created efficiencies for Superiorʼs Obstetrics Care Management team, their Supervisor, and their Director. As highlighted below, the end results exceeded expectations.

Join Us May 22: Iowa Maternal Health Solutions Roundtable Luncheon

Maternal health is a top priority for Iowa policymakers, prompting leaders to work together to identify trends, causes, and opportunities to ensure the health and well-being of families.

On May 22, from 11:30am to 1:30pm Central, Findhelp brought together Iowa leaders from across industries to discuss maternal health solutions during a luncheon at the Embassy Suites Downtown Des Moines.

Join your peers working at the forefront of health and social care integration, featuring a powerful coalition of leaders from government and healthcare organizations.

Together, we explored new policies, delved into groundbreaking innovations, and discussed impactful approaches that pave the way for transformation.

Can’t Attend the Roundtable?

You can still take advantage of Findhelp’s robust network of community programs and search for free and reduced-cost resources for Iowa parents and young children on our free website, Iowa Maternal Health.

The site features a tailored set of categories that are the most relevant for parents with young children, making it easy for you to quickly find and connect to programs that can help.

Supporting Maternal Health, Together

Connect with us to learn more about how we can partner to support maternal health.

Chat with Findhelp about how we can partner to support maternal health.

2024 Connect Summit Recap: Building a Better Social Safety Net

Last week we hosted our fourth annual user conference, Connect: a Social Care Summit. We hope all the attendees were energized by our keynotes, learned from Findhelp speakers, and were inspired by our customer and community organization experts as they discussed topics ranging from social care partnerships to equitable healthcare strategies, community collaboration, and more.

Thank you to our internal and guest experts for sharing their experiences and best practices; together, we’re making great progress towards building a better social safety net. Read on to learn more!

About the Connect Summit

The Connect Summit is Findhelp’s annual user conference, where our customers, partners, and network of community organizations come together to share ideas and best practices for innovating and improving social care. Each year, we bring together leaders from across industries to collaboratively address social needs nationwide and discuss the strategic partnerships we’re building together to help the most vulnerable members of our communities.

This year’s Summit featured 31 sessions across 4 tracks, geared toward senior leadership and managers from our customers and community organization partners.

Our 2024 Keynotes

Day 1 Keynote: Building the Modern Social Safety Net

Erine Gray, our Founder & CEO, kicked off the Summit with an overview of Findhelp’s progress since our 2023 event, with a special focus on the challenges within, and the future of, the modern social safety net.

Erine was followed by an interview between Gabe Roberts, former TennCare Medicaid Deputy Director, and Dr. Valerie Arkoosh, Secretary of the Pennsylvania Department of Human Services. Dr. Arkoosh shared her experience with addressing health-related social needs through innovative Medicaid programs like 1115 waivers and social care reimbursement.

Product Keynote: A Look Ahead

Mukta Nandwani, Findhelp’s Chief Technology Officer, was joined by members of Findhelp’s Research & Development teams as they explored our latest innovations and future plans for the Findhelp platform. They shared our vision for creating more powerful experiences that enhance and simplify the way you help people with needed resources.

Day 2 Keynote: the HOUSES Platform – Novel SDoH Metric as a Digital Biomarker in Social Care Delivery

Rachel Lauderdale, Findhelp’s Vice President of Customer & Community Success, led a discussion with Dr. Chung Wi, MD, Program Manager of HOUSES Program at Mayo Clinic, about applying the HOUSES Platform to current challenges for measuring and addressing social determinants of health and the implications for integration into EHRs, research repositories, and social care strategies.

Dr. Wi shared his research team’s journey to actively engage in research and practice for achieving health equity and high-value care, specifically by implementing and disseminating the HOUSES platform.

HOUSES technology has been validated as a digital biomarker in enhancing AI model development and validation as well as in enabling care teams to precisely measure and address patient’s socioeconomic status, as a key feature of social determinants of health.

Featured Sessions From This Year’s Summit

The sessions below had the highest attendance at this year’s conference; read the synopsis and check out our supporting materials to learn more about how Findhelp can partner with you to achieve your health equity goals.

Don’t Reinvent the Wheel: Build Stronger Partnership Networks Through Hubs

This session highlighted diverse examples of community social care hubs and outlined how to implement similar models in your community. Panelists discussed the collaboration between healthcare organizations, libraries, government institutions, and more, on topics including data-sharing, governance, localized care coordination, and outreach.

Driving Engagement: Maximizing Your Community Impact

This session explored how to increase engagement with your social care program. Your partners – your community of CBOs, your internal staff, and the population of seekers you serve – can’t collaborate with you to give and receive help if they’re not in the loop. Our panel of cross-sector speakers described the innovative ways that they’ve engaged with their communities.

Behavioral Health: Wayfinding to Holistic Mental Healthcare

This session delved into the intricate landscape of behavioral and mental health services. From patient-centered care to community resources, we discussed strategies for promoting wellness and resilience, fostering collaboration between social care providers, patients, and organizations, and ultimately enhancing mental health outcomes for all.

Better Together: A United Framework to Connect Communities

This session featured representatives from three different United Ways or 211s (Maryland, Maine and Idaho) who discussed the unique approaches they are taking to assess needs in their respective communities. Learn how they are building resilience and connecting individuals to resources in a more efficient and effective manner.

SQL Data Analysis: Unlocking Insights and Inspiring Action with SDoH Data

This session explored how Findhelp and SQL data analysis empower organizations to gather insights, inform decisions, and refine initiatives for greater impact. Attendees heard directly from changemakers at Novant, CIC, Molina, and Camden Coalition as they shared their compelling use cases and the transformative impact of SQL data analysis on their SDoH initiatives.

The 2025 Connect Summit

We want to hear from you, our customers, community organization network, and stakeholders. If you attended this year’s Summit, we want to know your thoughts! Please take 2-3 minutes to share your feedback and tell us what you want to learn about at future events.

Join Us at Future Summits!

Not part of our network? Chat with us to learn how we can support your organization’s social care strategy, and be automatically invited to next year’s Connect Summit.

Thank you, from all of us at Findhelp. Until next year!

Impact in Action Video: How Mainely Teeth Provides Whole-Person Care for Dental Patients

In honor of National Dental Hygienist Appreciation Week, we’re spotlighting the work of Amber Lombardi, a dental hygienist from Maine who is on a mission to revolutionize access to dental care through Mainely Teeth. Read on to learn more about Amber’s story, the impact she’s having on underserved and underinsured communities, and the impact that Findhelp’s tools have had on her work.

Limited Access to Care

Despite being a crucial component of our overall health, access to oral healthcare remains an elusive privilege for many people across the United States. A study conducted by the American Dental Association (ADA) showed that more than 15% of Americans needed dental care but did not obtain it, and financial barriers were the top reason. Many providers don’t accept patients with Medicaid, and people living in rural communities are sometimes more than an hour drive from a dentist’s office.

Since the COVID-19 pandemic, searches for “dental care” on Findhelp platforms have risen steadily. In 2023 alone there were more than 215,000 searches for dental-related services.

Searches for Dental Care on Findhelp Platforms

“The traditional model of care has been working very well for some, but it has completely blocked other people,” said Courtney Vannah, Program Manager of Oral Health Initiatives at MCD Global Health. “It needs a revolution.” That’s where Amber Lombardi and Mainely Teeth come in.

Mainely Teeth: Filling the Gaps

Amber brought her passions for dental hygiene and public health to Maine after learning about the need for better access to care there. For more than a decade, she dreamed of creating a mobile dental clinic that she could use to reach people all over the state.

When the COVID-19 pandemic shut down the schools where she had been providing cleanings and oral health screenings, Amber knew it was time to build the clinic.

She and her husband, Mike, went all-in on the dream and co-founded a nonprofit called Mainely Teeth. Built out of a converted horse trailer, the clinic-on-wheels was road ready in two months.

Drawing on her own past struggles as a single mom with two young kids, Amber works tirelessly to ensure access to quality care for the most vulnerable. People from all walks of life receive treatment through Mainely Teeth, which has expanded to physical offices in addition to the traveling clinic. Their patient population includes asylum-seeking families from all over the world, toddlers in Head Start programs, high school students, children and adults with developmental disabilities, and elderly military veterans.

Impact in Action: Whole-Person Care for Dental Patients

Our Impact in Action video series explores stories of how our customers successfully partner with Findhelp to positively impact their communities and support the populations they serve.

Mainely Teeth uses the Findhelp platform for all of their inbound referrals, partnering with other organizations and care providers to reach more and more new patients. They also use Findhelp to identify patients who are struggling to meet their basic needs, and to connect those people with helpful resources.

Watch the short video below to learn more about how Mainely Teeth partners with us to expand access to dental care and support the oral health of individuals in need.

Amber continues to advocate for better access to oral healthcare for all as Mainely Teeth expands its reach using advancements like oral health cameras and teledentistry, and they hope to serve as a model for systemic change across the country.

Amber’s story is alsods the subject of our newest Findhelp Films documentary, Filling the Gaps, which will be released this summer.

Partner With Us To Expand Access to Care

If you’d like to learn more about how we partner with CBOs and customers nationwide and can help you build or expand your social care strategy, grab some time with us.

Findhelp & the Dept. of Education Partner to Support Missouri Families and Children

We’re very proud to announce that the Missouri Department of Elementary and Secondary Education, Office of Childhood (DESE OOC) has chosen us as their technology partner to help families with children from prenatal to age five find and connect to early childhood programs and resources. Together, we’ll support Missouri families and children throughout the state.

In this week’s blog, we’ll highlight this new partnership and explore our history of supporting social care in Missouri. Stay tuned for a follow post about how we work with organizations to support early childhood intervention.

About the Missouri Office of Childhood

The DESE OOC oversees many statewide programs – including Parents as Teachers, Child Care Subsidy, and Early Intervention – that each have their own specific needs and requirements. 19.3% of children under 5 years of age in Missouri live in poverty, and the Missouri Family Resources platform (powered by Findhelp) supports more than 250,000 families in addition to state and local navigators who work on-the-ground in communities across Missouri.

Making it Easier for Families to Get Help

When it comes to self-navigating, 60% of Findhelp users search for help on their phones or other mobile devices. Findhelp community-facing platforms often have 5x as many searches and connections as customer staff sites, demonstrating the desire for individuals to find and connect to resources on their own.

Users may hesitate to share personal social needs with navigators due to shame or stigma, so it’s important to provide easy ways for them to self-navigate anonymously, at a time that’s convenient for them.

To meet families where they are, Findhelp built a mobile application for Missouri Family Resources that families and navigators can download to find and connect to programs directly from their phones. The app can be accessed for free through Apple or Google.

Analytics to Take Action

In addition to providing an intuitive database and platform for community members, the Missouri DESE OOC will also benefit from Findhelp’s robust data and analytics to better support Missouri families and children. For example, the chart below shows searches in Missouri over the past two years, broken down by social need category:

These insights will help the State identify local and statewide trends, track needs, and spot issues, enabling them to be proactive in helping more people–all while protecting user privacy. Informed by data, they can strategically allocate resources and tailor interventions.

A History of Supporting Missourians

One of the reasons the Missouri Department of Elementary and Secondary Education chose Findhelp is because we have an engaged network that’s already in place. Our network spans the entire Show-Me State and Missourians across the state are using our platform to find and connect to needed services and support.

728,615 users statewide
3,103,744 searches statewide
7,837 listed programs serving Missouri
1,290 claimed programs serving Missouri

Findhelp’s data and analytic tools can identify gaps in services and provide actionable insights to inform public policy. For example, over the past two years, monthly users and searches on findhelp’s network in Missouri jumped 551% and 11,438% respectively, reflecting our important (and rapidly growing) role in connecting Missourians to local social assistance.

Partnering for Impact in Missouri

As of April 2024, we partner with more than 15 customers through the state to connect their patients, members, students, constituents, and clients to local resources.

Here are some highlights of how these organizations successfully partner and innovate with Findhelp to lift up their communities.

Part of Centene, Home State Health Plan aims to care for patients throughout Missouri by partnering with physicians, specialists, hospitals, and other providers to ensure each member receives the right care, at the right time, in the right setting.

For almost a decade, Home State Health Plan has relied on Findhelp as their social care technology partner.

In 2015 they launched their social care platform (powered by Findhelp) to make it easy for their Medicaid members across Missouri to find help and receive services to improve health outcomes.
From 2015 to 2023, more than 74,000 staff and members made almost 160,000 searches for social care resources.
Home State Health Plan’s platform is a trusted resource for community health workers (CHWs) across the state who make sure all counties are served and there are no gaps in coverage.

Saint Luke’s Health System in Kansas City includes 14 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

5 years ago, in 2019, Saint Luke’s launched their Findhelp platform to support wellness for their patients and community.

Over 47,000 staff and patients have used the platform to make more than 5,000 connections to resources.
Since launch, Saint Luke’s has partnered with us to build an accountable social care network that enables intervention for non-clinical factors that impact care by connecting patients with community partners.
As part of this work, Saint Luke’s worked with Findhelp to build a Trusted Network of seven community partners. To-date, over 500 referrals have been placed to these partners, with a closed-loop rate of 87%.
Saint Luke’s integrated their Findhelp platform fully into their electronic health record (EHR) and patient portals to support more efficient workflows for all users.

Children’s Mercy is a leading independent children’s health organization dedicated to holistic care, translational research, breakthrough innovation, and educating the next generation of caregivers. They transform the health, wellbeing and potential of children, with unwavering compassion for those most vulnerable.

In the fall of 2020, Children’s Mercy’s launched their LiftUpKC platform (powered by Findhelp) for their patients and staff, to support Missouri children and families.

In a few short years, more than 36,000 staff navigators and patients have conducted over 300,000 searches on LiftUpKC.
The platform is fully integrated into two separate electronic health records (EHRs) used by Children’s Mercy, helping to connect patients more easily to resources while maintaining interoperability and supporting staff workflows.
Children’s Mercy has also created strong partnerships with local community organizations. These supportive community partnerships have allowed an additional 600 patients to be referred to organizations that can assist them with housing, utilities, food resources and more!

Support Families and Children with Findhelp

Adverse childhood experiences (ACEs), such as witnessing violence, not having enough food to eat, or experiencing homelessness or unstable housing can impact the health and wellbeing of children well into adulthood.

According to the Centers for Disease Control & Prevention (CDC), ACEs are linked to chronic health problems, mental illness, and substance use problems in adolescence and adulthood. ACEs can also negatively impact education, job opportunities, and earning potential.

Addressing the social needs of young children is a proven way to prevent ACEs; connect with us to learn more about how we can partner to support families.

Findhelp & Foothold: Partnering to Support New York State’s Medicaid 1115 Waiver

We’re proud to announce a new partnership with Foothold Technology, the leading provider of Human Services Electronic Health Record (EHR) and Care Coordination software, to support New York’s Medicaid 1115 waiver program.

Together, we’ll bridge the gap between mental and behavioral health care and social care, making it easier for providers in New York and beyond to support whole person care.

Integrating to Support Innovation

This new integration will support enhanced care coordination to seamlessly integrate Findhelp’s extensive referral capabilities into Foothold Care Management (FCM), offering an end-to-end solution to manage and coordinate care within a single interface, significantly reducing administrative burdens and improving care delivery.

Building on the trusted FCM platform, this integration will simplify the learning curve for staff, fostering quicker adoption and utilization of Findhelp’s resources and enhancing staff’s capability to serve their members effectively.

Through bi-directional integration, this partnership will ensure up-to-date, accurate member information and referral data within FCM, supporting a holistic approach to member care and streamlined billing processes across SCNs. Ultimately, having visibility into the referrals that are being created will give Health Homes the data they need to showcase the difference being made at both individual and aggregate levels, across their network.

Findhelp’s Comprehensive Integration Support

Our network is built for connection. We partner with care management and electronic health record (EHR) systems to integrate social care into your existing workflows, making it easy to determine eligibility, assess, refer, and track outcomes.

It’s easy to integrate Findhelp’s platform with your system of record, without sacrificing privacy or security. Our secure integrations include referral tools, outcome and care metrics, and seamless workflows across systems.

Our Comprehensive New York Network

New Yorkers trust Findhelp to connect them with the social care services they need. We partner with many of the state’s large health systems, safety net hospitals, managed care organizations (MCOs), and large cause organizations.

In the last four years, New Yorkers have completed the following actions on the Findhelp platform:

1.4 million users statewide
4.5 million searches statewide
14,000 listed programs serving New York
7,100 claimed programs serving New York

Ready to Support New York’s Medicaid 1115 Waiver

Findhelp has deep experience with successfully supporting 1115 waiver programs across the country, including in California, Massachusetts, and Indiana.

Foothold is a pioneer in the Human Services EHR and Care Coordination domain and brings unparalleled expertise and a deep commitment to New York’s healthcare ecosystem to this partnership. With a strong presence in over 60% of New York Health Homes, and serving 120,000 members monthly, Foothold’s care management platform, FCM, is ideally positioned to support SCN operations and care delivery.

FCM’s integration with Findhelp’s offerings will ensure an interoperable approach to addressing the health-related social needs of Medicaid beneficiaries.

Support for Your Social Care Network (SCN)

Leverage Findhelp’s expertise in designing successful waiver programs, honed through collaborations with state leaders nationwide. Our proven workflows simplify complex regulations, maximizing your program’s impact.

We’re here to assist you with your New York 1115 waiver program lead entity applications to ensure greater coordination of social care services for NY Medicaid members. Our products and services support every aspect of the program, from eligibility checking to claims generation and reimbursement.

Partner With Us!

Connect with one of our expert team members to explore how we can support your lead entity application for New York’s Social Care Networks (SCNs).

Partnering to Care for People With Cancer

At Findhelp, we’ve seen firsthand the devastating impact that cancer can have on individuals and their families. Several of our team members have experienced cancer personally, or taken care of family members facing the disease. Like all chronic illnesses, cancer impacts not only a person’s physical health but also their emotional health, finances, stability, and more. Findhelp is your partner to care for people with cancer, from diagnosis and treatment through recovery and remission.

The Social Risk Factors of Cancer

According to the National Institutes for Health, the social drivers of health (SDoH) not only affect how someone responds to cancer treatment, but they also increase the risk of cancer mortality. Low education, low income, ZIP Code poverty, poor public health infrastructure, lack of health insurance, and social isolation are significantly associated with cancer mortality.

In recognition of February as National Cancer Prevention Month, we’re sharing the many ways we partner with our customers to support people experiencing cancer by connecting them with social care resources to improve their health outcomes.

Protecting Future Generations: National Cancer Prevention Month

First observed in 2014 by the American Association for Cancer Research, National Cancer Prevention Month is recognized every February to educate the public about the importance of preventing cancer through early detection.

According to the American Cancer Society, more than 2 million new cancer cases are expected to be diagnosed in the United States in 2024. However, research (including from the World Health Organization) has shown that 30 to 50% of cancer cases and deaths are preventable through healthy lifestyle choices and early detection.

By raising awareness and promoting healthy habits, National Cancer Prevention Month aims to reduce the number of cancer cases and deaths in the future. By connecting patients to resources that can address social risk factors, our customers are leading the way in cancer prevention.

Partnering to Take Care of People with Cancer

The Findhelp platform includes almost 30 cancer-related personal filters that users can apply to narrow their search results to programs that specialize in their specific type of cancer and their unique circumstances.

We partner with hospital systems, federally qualified health centers, payers, pharmaceutical companies, medical associations, and more to support their populations who are navigating a cancer diagnosis or taking care of someone affected by cancer.

Here are some highlights that show how a few of these organizations successfully partner and innovate with us to lift up their cancer communities and improve health outcomes.

The US Oncology Network, a subsidiary of McKesson, is one of the nation’s largest networks of community-based oncology physicians, dedicated to advancing cancer care in America.

They empower the delivery of advanced integrated cancer care through their network of independent physicians who share expertise and resources to provide quality, value-based care close to home.

The US Oncology Network went live with their social care platform (powered by Findhelp) in May 2023 with the goal of improving health equity among the populations they serve and increasing access to social services in their communities.
As a testament to their success in addressing cancer patients’ SDoH, The US Oncology Network will be speaking on a panel at Findhelp’s upcoming Connect Summit to share their innovative incentive programs that encourage practice staff to use their Findhelp platform to make closed-loop social care referrals.

A beacon of support for individuals facing cancer, the American Cancer Society (ACS) offers a comprehensive range of services aimed at providing comfort, guidance, and resources throughout an individual’s journey.

From providing vital information about cancer types, treatment options, and support services to funding groundbreaking research, organizing community events, and advocating for policies to improve cancer care, ACS works tirelessly to enhance the lives of those affected by cancer.

Their call center serves as a lifeline, staffed by compassionate professionals ready to offer personalized support, connect individuals with resources, and provide a listening ear to anyone navigating the complexities of cancer diagnosis and treatment.
Since early 2023, ACS has been partnering with Findhelp to configure resource directories for their call center staff, clients, and community.
They leverage an innovative Findhelp integration with Salesforce to seamlessly connect callers with vital social care resources.
These resource directories ensure that individuals facing cancer receive holistic support tailored to their needs, from wigs and transportation to medical appointments and food and housing resources.
Connecting patients to resources enhances their overall well-being, throughout their cancer journey.

Memorial Sloan Kettering Cancer Center (MSK) is a world-class cancer treatment and research institution in New York City. MSK is leading the fight against cancer by focusing on the patient and providing unparalleled personalized treatment.

MSK launched their social care platform (powered by Findhelp) in early 2024 for both staff to navigate on behalf of patients and for patients to self-navigate for themselves and their families.
MSK is partnering with Findhelp to build a Trusted Network of community programs to drive closed-loop referrals and improve patient outcomes.
Further plans include integrating their Findhelp platform with their Epic electronic health record system to create a longitudinal care record that includes both social care and medical care information, ensuring the best possible health outcome.

Partner With Us to Help Prevent Cancer

Addressing social risk factors, from isolation to nutrition, educational attainment, and healthy lifestyle support, is one of the main ways to prevent both cancer incidence and mortality while reducing health disparities.

Connect with us to learn more about how we can partner to help prevent cancer.

Medicaid Waivers by State: Findhelp and New York

More than 30 healthcare, health plan, nonprofit, and other organizations across New York have already implemented social care coordination platforms using Findhelp and are ready to hit the ground running with New York’s Medicaid 1115 waiver program, Medicaid Redesign.

Read on to discover how we can partner with you on your Medicaid Redesign lead entity application and browse some of our successful 1115 waiver program partnerships from around the country. Together, we can ensure a seamless delivery of goods and services to Medicaid members while tracking claims to report back to the State.

What Are Medicaid 1115 Waiver Programs?

Section 1115 of the Social Security Act gives states flexibility to update and improve their Medicaid programs by providing waivers authorizing experimental, pilot, or demonstration projects. Many states focus their 1115 waiver program projects on improving health outcomes by addressing Medicaid enrollees’ unmet health related social needs.

At Findhelp, we have both a history of successful Medicaid 1115 waiver program support (example: California) and deep relationships across the state of New York and beyond.

Our technology supports:

Capturing eligibility and authorization needs for 1115 waiver programs
Reporting on services rendered, codes, and data needed for invoicing and claims
Invoicing paying entities and facilitating payment to community organizations and vendors

New York’s 1115 Waiver Program: Medicaid Redesign

On January 9, 2024, CMS approved New York State’s section 1115 Waiver Amendment Request through March 27, 2024 – providing $6.7B in funding to improve the health of New Yorkers. The Medicaid Redesign program will award up to 13 social care network (SCN) lead entities.

Given our singular experience creating these programs, Findhelp is here to support your NY 1115 waiver program initiatives, from application to implementation.

Partnering to Support New Yorkers

From housing and food security to transportation, employment, education, and more, Findhelp has the tools and expertise to build your trusted network and empower informed decision-making. As lead entities begin to apply for the NYS 1115 waiver program, they’ll need to outline their plans for reliable networks of contracted community-based organizations (CBOs) to better enable HRSN screening and the delivery of social care services.

We’re here to assist you with your NYS 1115 waiver program lead entity applications to ensure greater coordination of social care services for NY Medicaid members. Our products and services support every aspect of the program, from eligibility checking to claims generation and reimbursement.

Medicaid Waivers by State

Since 2019, we’ve been partnering with our customers and trusted community partners to support Medicaid 1115 waiver programs across multiple states. We collaborate with payers, managed care organizations, accountable care organizations, and community-based organizations to configure workflows and payment processes to fit the requirements of each state’s program.

Massachusetts: Flexible Services

In response to increasing needs surrounding food, housing, and behavioral health, Massachusetts’ department of health, MassHealth, launched their 1115 demonstration waiver program, Flexible Services, in 2019.

Under Flexible Services, MassHealth pays for health-related nutrition and housing supports for certain members enrolled in an Accountable Care Organization (ACO). These ACOs pilot evidence-based approaches that address a member’s health-related social needs with the goal of improving health outcomes and reducing the total cost of health care for the member.

Starting in 2020, Findhelp partnered with Mass General and Brigham and Women’s Health to launch Flexible Services pilots with 10 community-based organizations.
Midway through 2020 we expanded our partnerships to include Boston Medical Center and SouthCoast Health and trained 7 additional community organizations to improve food and housing outcomes across the state.
Today, we are partnering with several Flexible Service ACOs to support navigation assistance for areas with higher volumes of eligible patients. In the first year of Flexible Services, 99% of patients reported that their participation improved their overall health.

California: CalAIM

On January 1, 2022, the California Department of Health Care Services launched the California Advancing and Innovating Medi-Cal (CalAIM) program, an 1115 waiver program to make Medi-Cal more equitable, coordinated, and person-centered. The program covers one-third of Californians and perinatal care for half of annual births and will impact the lives of over 14 million Californians.

CalAIM expands community-based approaches to addressing complex care for high-needs populations, such as individuals experiencing homelessness, serious mental illness, or substance use disorders, or children involved in the child welfare system. Designated navigators coordinate members’ physical and behavioral care, as well as access to critical social services.
Through 14 services such as Asthma Remediation and Housing Navigation Support, CalAIM encourages Medi-Cal managed care plans to address social determinants of health (SDoH) and offer preventative upstream interventions.
Findhelp partners with MCPs across the state like Aetna Better Health, Health Net (Centene), and Alameda Alliance for Health to support CalAIM. We enable MCP staff and ECM to order more than 445 different social services from community partners.

Looking Ahead

Findhelp has experience partnering with customers across the country to address needs like food, housing, transportation, and more, whether it’s via our fulfillment program, Marketplace, by establishing Trusted Networks of community service providers, or by collaborating with organizations like Uber Health.

We look forward to joining forces with our existing customers and community partners to advance the work of the New York State Department of Health and the goals of the upcoming NYS Medicaid 1115 waiver to connect people in need to the programs and services that can help them.

Partnering for Success

You don’t have to start from scratch with your pilot demonstrations; chat with one of our team members to learn how we can collaborate with your organization to successfully implement New York’s 1115 waiver program, using established best practices and our proven strategies.

Prospective Customers: connect with our Director of Enterprise Sales, Rachel Harris (rharris@findhelp.com).
Community Organizations & Customers: reach out to our Director of Customer & Community Success, Geoff Gamm (ggamm@findhelp.com).
Policymakers: connect with our Regional Director for Government Relations, CG Niquette (cgniquette@findhelp.com).

Serving Those Who’ve Served: Supporting Veterans

Every year, almost 200,000 people transition from active-duty service to life as a civilian (source). Veterans, active duty military, and their families frequently move and are unfamiliar with the resources available in their area.

This transition is complex and challenging, as veterans (and their families) have to adjust to new jobs, living situations, healthcare, finances, social networks, and more, and often don’t know where to turn for help. Findhelp is here to help you navigate serving those who’ve served.

According to the Substance Abuse and Mental Health Services Administration (SAMHSA), “transitions for veterans can be especially difficult due to shifting from the unique collective culture of military service to shaping a more individualized role in how they live, work, and interact with others”. Studies indicate that 44 to 72% experience high levels of stress during the transition period (SAMHSA).

Learn how our platform supports veterans

Ensuring Veterans Get the Help They Need, When They Need it

Findhelp products and services provide many avenues for navigators to support veterans and for veterans to support themselves and their families. A few of these are highlighted below.

No Gatekeeping

There are many programs specifically intended for veterans or active duty service members, but capacity is often low. This is the benefit of the Findhelp network: we list all free and reduced-cost programs, so folks have access to a wide range of available services. Furthermore, any of our users – navigators, customer staff, people looking for help, community-based organizations, the general public – are able to suggest new programs and changes to existing programs. This inclusive participation means that our network is up-to-date, accurate, and ready, whenever needs arise.

Filtering to Find Relevant Services

For active duty service members, their knowledge of available support is typically limited to “on post” resources. Using our built-in filters, they can easily identify relevant programs geared toward supporting them, in the communities surrounding their base.

Empowered Self-Navigation

Veterans are a resilient group that have to deal with many challenges post-service, including long benefits claim processing times: the January 2024 average wait-time for the U.S. Department of Veterans Affairs to respond to an initial disability-related claim is 159.8 days.

Furthermore, State Departments of Veteran Affairs have limited staff and resources, leading to delays in receiving care. For these reasons and more, the ability for veterans and active duty service members to self-navigate on the Findhelp platform and connect themselves to resources is crucial.

To guide folks to the most relevant programs for their unique situation, Findhelp customers can configure their navigation categories and subcategories to directly address the unique needs of veterans and active duty service members.

How Findhelp Supports Veterans Nationwide Through Customer Partnerships

We partner with customers nationwide who have a goal of serving those who’ve served, whether it’s their focus population or just one of many groups they serve. Our products and services make it easy for you to connect veterans and active duty service members with on- and off-base resources that can help them. Read on to learn see the success of a few of these partnerships.

A national provider of social care solutions for Medicare Advantage and Managed Medicaid health plans, BeneLynk launched the nation’s first Veterans Services offering for Medicare Advantage plans.

In 2019, BeneLynk launched their social care platform (powered by Findhelp) for their call center navigators to connect and refer veterans and others to needed social services.
James Tongate, Vice President of Government Relations at BeneLynk, joined the organization to help his fellow veterans obtain the health benefits and employment opportunities that are available to them after leaving the service.
He’s seen how issues like food insecurity and mental health issues caused by isolation were worsened by the pandemic, with many elderly veterans impacted but unaware of the programs available to them in their communities

“Our nation and the private sector had made strides with veteran and military spouse employment opportunities through the years, but the pandemic has reversed a lot of that progress — setting veterans back to March 2013 employment numbers.”

James Tongate

Vice President of Government Relations at BeneLynk

The Idaho Veterans Network (IVN) assists veterans through peer-to-peer service and support, direct financial aid, online community support, and other connections to local resources and services.

In January 2023, IVN launched the Idaho Veteran’s Guide platform (powered by Findhelp) to facilitate stronger coordination between helping professionals, veterans, and the greater Idaho community.
Navigation professionals throughout Idaho can use the Idaho Veteran’s Guide platform to connect veterans to social service programs.
IVN makes this process even easier by using Findhelp’s Featured Program functionality to highlight trusted veteran’s resources in their network, and using Favorites Folders to group recommended programs in one place for easy navigation.

The Reveille Foundation supports underserved populations with holistic case management that creates individual plans for success that brings the community of resources together to execute these plans. Housing, training, and employment are critical elements to this success.

Reveille Foundation launched the VetNet platform (powered by Findhelp) in 2022 to ensure the process of connecting veterans with community programs is easy, clear, and seamless by providing community organizations with the tools they need.
They partnered with Findhelp to design their site’s logo and branding to create a sense of camaraderie and shared experience, so that veterans feel safe and comfortable using the platform.
Reveille Foundation’s Success Coaches, who act as navigators for those in need, access VetNet through a direct link within their Salesforce system of record.

American Red Cross volunteers and staff work to deliver vital services – from providing relief and support to those in crisis, to helping people be prepared to respond in emergencies.

The Hero Care Network, staffed by Red Cross volunteers, springs into action when a service member faces an emergency and needs help in a hurry.

Hero Care is just one important part of the Red Cross’ Service to the Armed Forces (SAF) function, which offers a wide range of services and programs to service members, active and retired, and their families. Nationwide, the Hero Care Network handles about 150,000 cases a year.
The Red Cross’ SAF and Military & Veteran Caregiver Network departments serve veterans, active duty military, and their families via the Hero Care Network platform (powered by Findhelp), which also supports anonymous community self-navigation and workflows for case managers.
Since launching in 2018, users have made over 162,025 searches and 16,635 connections on the American Red Cross Findhelp network.

Getting Help: a Real Veteran Success Story

Below is a real example of a customer success story, where a veteran self-navigated on the Idaho Veterans Network’s Findhelp platform and quickly received the help they were looking for. This is just one example of how our platform can be used to help support veterans; our customers have flexibility to configure their workflows to best fit the capacity of their organizations and the needs of the populations they serve.

Support Veterans with Findhelp

Schedule a demo with us to see how we can partner with your organization to help veterans and active duty service members adjust to civilian life and support their families.

Chat with us

Findhelp Awarded ‘Best in KLAS’ for SDoH Networks for 3rd Consecutive Year

KLAS Research, a healthcare IT evaluator who provides ‘accurate, honest and impartial’ analysis based on extensive reviews with healthcare users, has named findhelp #1 for social determinants of health (SDoH) networks in the 2024 Best in KLAS Awards – Software and Services report.

For three years, KLAS Research has evaluated SDoH vendors and every year, findhelp has earned the distinction as the top performing vendor and earned “Best in KLAS”. This year, KLAS designated findhelp’s score as 89 out of 100, surpassing all other SDoH vendors nationwide.

In the 2024 KLAS report, findhelp received top marks in loyalty, operations, relationship, and value, and rated highly for culture and product. Findhelp customers surveyed by KLAS Research agreed:

100% – They would purchase findhelp again.
100% – Findhelp is part of their organization’s long-term plans.
97% – Findhelp “avoids charging for every little thing.”

How Does Our Score Compare?

Findhelp’s score is 15 points above the other ranked SDoH vendor; below is the score comparison by category.

February 2024 KLAS Ratings

Experts at the Intersection of Health Care and Social Care

As of February 5, 2024, we partner with more than 210 hospital systems, health centers, and healthcare organizations nationwide to connect their patients to local resources and address SDoH.

We also partner with several electronic health record (EHR) vendors including Epic, Cerner, Athena, and NextGen to provide a variety of native and launch integration offerings to our customers.

These integrations reduce double-documentation, increase patient privacy and safety, and support a comprehensive patient record that includes both medical and social care data, in one place.

Don’t Take our Words for It

The following are quotes from feedback solicited by KLAS directly from our healthcare customers.

Improve Patient Outcomes

If you’d like to learn more about how we partner with hospital systems and health centers nationwide and can help you support your patients and reduce the cost of care, grab some time with us.