Ensuring Transparent Social Care Pricing for Government Agencies
As government staff and stakeholders, you’re accountable to the public. Every dollar spent on technology is a dollar that must be justified, and agencies need vendors who respect that responsibility. Buying software can often feel like a complicated game of hidden fees, usage caps, and expensive seat licensing.
Transparent pricing is a core guiding principle for our company. We intentionally keep our pricing accessible so that our government customers can invest more in social care to improve outcomes for individual residents and whole communities alike. We simplify the complicated process of connecting people with help, and believe social care pricing for government should be just as straightforward, and align our business practices with the accountability that public agencies require.
Key takeaways:
How Findhelp aligns our social care pricing model with government accountability.
Where to find our published, baseline pricing schedules for state and county governments.
Why agencies can trust our secure, vetted platform for their communities.
Findhelp’s pricing philosophy
For large organizations, such as states and counties, we offer standard software licenses for our core social care coordination platform, as well as additional, configurable services to best meet their unique needs and support their goals. There are no hidden fees, complex calculations, or surprises. Because our nationwide infrastructure is already built, we don’t need to inflate prices to cover overhead. That means a customer’s investment goes further, ensuring more resources reach the people who need them most.
Software Licensing
Our pricing model is straightforward: Anyone can view our standard pricing for state governments and county governments to see exactly what our core platform costs, based on population size and agency involvement. These fees cover software licenses for all of your employees, regardless of the number.
For State Governments, we offer the ability to start with one agency at a lower price, and expand as you grow. If your initial rollout is successful, you can easily expand to other agencies with pricing that is predictable.
We continually add innovative modules and specialty networks, which are priced separately. As these modules roll out, we update our pricing menus accordingly. As the social safety net evolves, we expand our capabilities so agencies can do more with a single, predictable investment.
Recently, two important innovations launched as optional module additions to the core Findhelp platform:
- Benefits Eligibility and Enrollment Solutions: Every year, eligible families miss needed services due to disconnected systems, complex paperwork, and administrative churn. This mismatch also leads to unnecessary administrative overhead. We provide streamlined enrollment with an end-to-end digital solution integrated directly into the core platform.
- Real-Time Behavioral Health Access: Social care and behavioral health don’t exist in silos, and many navigators help people with both needs. By offering these networks within the same simple, transparent framework, we ensure government agencies can expand their impact.
If customers need other services—such as specific integrations or custom work—we scope the project and work directly with the agency based on the level of effort involved.
Occasionally government customers will purchase licenses for private sector organizations they would like to work with. We work with agencies to scope these additional partnerships.
Professional Services
We designed our software so that customers can get started right away without needing additional services. However, sometimes our customers don’t have staff capacity to manage a large-scale project. In those cases, we offer dedicated employees to ensure the implementation is a success. We price our services according to the scope, timeline, and budget the customer drives.
Implementing a bold vision often involves migrating away from legacy systems and processes. There are many meetings, integrations, and coordination efforts necessary to ensure success. Our services allow innovative governments to have expert staff in place immediately to manage bottlenecks and complex public policy cost structures. We envision our service offerings as a temporary bridge. As new processes get implemented, our staff rolls off so that agency teams can run their programs independently.
Explore your pricing schedules
Transparency means making information easy to find. We publish our standard rates so agencies can plan their budgets with absolute confidence. Stakeholders can review our specific pricing structures directly on our website:
Additionally, Findhelp is an approved vendor on the Texas Department of Information Resources (DIR) cooperative purchasing contract. This program streamlines IT procurement for Texas (and other state) agencies, local governments, school districts, and universities by leveraging the state’s collective buying power. Eligible agencies and organizations can save time by bypassing the RFP process while leveraging pre-negotiated rates.
We are also listed on the General Services Administration (GSA) eLibrary, making it easier for federal and approved agencies to procure our platform securely.
Work with a vendor you can trust
Government agencies face the difficult task of fixing disconnected systems, and they need a software vendor they can trust. Findhelp’s inclusion in programs like DIR means our platform, security, and services have been rigorously vetted. You can rest easy knowing that you’re receiving a high-quality, reliable, and secure solution.
We want to see our customers succeed because it means more people are getting the help they need. We encourage growth and widespread adoption of the Findhelp platform, and don’t charge per-seat or per-referral fees. As an agency’s impact expands, their costs stay predictable.
Partnering for better care
Social care can be complicated, but pricing doesn’t have to be. At Findhelp, we make it consistent, simple, and transparent—always. We are committed to doing things the right way so that government agencies can focus on supporting their communities.
