Findhelp Awarded ‘Best in KLAS’ for SDoH Networks for Second Consecutive Year

KLAS Research, a healthcare IT evaluator who provides ‘accurate, honest and impartial’ analysis based on extensive reviews with healthcare users, has awarded findhelp the #1 Best in KLAS distinction for social determinants of health (SDoH) networks. For three years, KLAS Research has evaluated SDoH vendors and in all three years, findhelp has earned the distinction as the top performing vendor. Findhelp has earned “Best in KLAS” for SDoH networks every year since the “Best in KLAS” category launched two years ago. This year, KLAS designated findhelp’s score as 91.7 out of 100, surpassing all other SDoH vendors nationwide. 

In the 2023 KLAS report, findhelp received top marks in in loyalty, relationship, and value, and rated highly for culture, operations, and product. 100% of findhelp customers surveyed by KLAS Research agreed:

  • They would purchase findhelp again.
  • Findhelp is part of their organization’s long-term plans.
  • Findhelp “avoids charging for every little thing.”

How does our score compare?

 

What are our customers saying?

“We have had an excellent experience with findhelp. They have been very oriented toward customer service. They have been thoughtful in their approach. Findhelp puts the person who needs access to social resources first… Findhelp is very collaborative in terms of trying to find solutions. Their leadership team has always demonstrated open communication and integrity.” — VP/Other Executive, January 2023 (KLAS website)

“Findhelp is building a vision for where the product needs to go, and I appreciate that. The vendor is very open about their road map. I also appreciate that findhelp asks users what we need. They bring key partners together to be a part of their advisory group, and that is helpful because the health systems and bigger systems that use the product can learn from each other.” — VP/Other Executive, January 2023 (KLAS website)

“We have an account person, and I know who to call if I have a question. I can call an executive or anyone that I want. The highest-level senior leadership reaches out on a regular basis. Findhelp also has executive leadership briefings and sends reports. I know ahead of time how we are performing. Findhelp works with us on organization-specific things, such as building custom reports. Findhelp is very open to our evaluation model.” — VP/Other Executive, January 2023 (KLAS website)

“I like findhelp because it is geared toward health systems and providers within a PHI and a HIPAA environment. For example, other tools might have a philosophy of an opt-out model, but health systems want an opt-in model because of compliance and protected patient information; we don’t want someone’s information shared blanketly [sic] without them giving consent. Findhelp tends to be used more by health systems. I think it is the best tool for health systems out of what is out there right now. I would have said in the past that another product was the exception to that rule, but now that a bigger company has bought that other system, things are changing.” — VP/Other Executive, January 2023 (KLAS website)


What is findhelp?

Findhelp is the company modernizing America’s social safety net for anyone who needs help or helps others. With the largest network of community-based organizations and proprietary technology that intelligently matches people with the resources they need, findhelp is the fastest and most reliable way to get help with privacy and dignity. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education and other organizations to connect people with the social care resources that serve them since 2010. Findhelp is a Public Benefit Corporation and is HITRUST CSF Certified.

Since every organization’s needs are a little different, we work closely with each of our partners to find a solution that’s right for their goals. Schedule time with a local team member to explore how findhelp can help you further your mission.

Findhelp Awarded ‘Best in KLAS’ for SDoH Networks for Second Year

For two consecutive years, KLAS Research, a healthcare IT evaluator who provides ‘accurate, honest and impartial’ analysis based on extensive reviews with healthcare users, has awarded findhelp the #1 Best in KLAS distinction for social determinants of health (SDoH) networks. This year, KLAS designated findhelp’s score as 89.4 out of 100, surpassing all other SDoH vendors nationwide. 

In the 2022 KLAS report, findhelp received top marks in value, loyalty, operations, and relationship, and rated highly for culture and product. 100% of findhelp customers surveyed by KLAS Research agreed:

How does our score compare?

Findhelp score chart from 'Best in KLAS' 2022 report

2022 Best in KLAS report

What are our customers saying?

We have had an excellent experience with findhelp. They have been very oriented toward customer service. They have been thoughtful in their approach. Findhelp puts the person who needs access to social resources first… Findhelp is very collaborative in terms of trying to find solutions. Their leadership team has always demonstrated open communication and integrity.” — Director, November 2021 (KLAS website)

“… a community-facing representative helps us onboard community organizations to utilize the platform and communicate the importance of checking for referrals and closing the loop… We work in tandem with that representative to identify the partners we want to include in our webinars or educational sessions. That has been a real gift for our team.” — Director, November 2021 (KLAS website)

“Findhelp has a robust analytics suite that helped us understand the needs of different members of our community… that is a growth opportunity, and findhelp has many different ways we can evaluate platform utilization that is tremendously helpful. The visualizations in the reports are excellent. Findhelp is always open to customizing reports for outcomes, and that is awesome.” — Director, November 2021 (KLAS website)

“The platform is well designed in terms of ease of use for case managers but also for community members. It is really easy to share information and to customize and personalize folders and things like that. The accessibility is great, and there is an easy-access public website that can be used by community members from the organization… All of that works really well.” — Vice President, September 2021 (KLAS website)


What is findhelp?

Findhelp is the nation’s leading social care network, making it easy for customers in a wide range of industries to integrate social care into the work they already do. We currently partner with over 275 healthcare and payer organizations in addition to our customers in education, government, housing, and more.

Through customer platforms and our public site, findhelp.org, the findhelp network reaches more than 9 million users across the country, making it easy to connect people seeking help and the verified social care providers that serve them, with dignity and ease. Findhelp is a Public Benefit Corporation and is HITRUST CSF Certified.

Since every organization’s needs are a little different, we work closely with each of our partners to find a solution that’s right for their goals. Schedule time with a local team member to explore how findhelp can help you further your mission.