Aunt Bertha care network has largest customer base, tops multiple categories in first KLAS Social Determinants of Health Referral Networks Report

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KLAS Research, the industry standard for impartial healthcare IT research, has issued its first Social Determinants of Health (SDOH) Referral Networks Report showing Aunt Bertha as the clear leader in the space. As the industry pioneer with the greatest share of the market, Aunt Bertha leads in value and integrity and rates highly in satisfaction. Aunt Bertha—which has the largest closed-loop referral network across all 50 States—had the largest number of respondents and most complete data set, generating the most accurate and statistically significant results in the group of evaluated organizations.

KLAS’ rankings are based on interviews with thousands of healthcare professionals about the IT products and services their organizations use. Vendors are scored on several pillars including value.

In this year’s report, Aunt Bertha received an “A” grade for value and an overall score of 91.7 indicating high satisfaction. The satisfaction ratings are especially notable for a network operating at the size and duration of the Austin-based social benefit corporation, having 100+ more healthcare customers than its closest competitor, and more customers than all its competitors combined, according to the report.

  • Aunt Bertha received the highest scores for quality of phone/web support, ease of use, and customers receiving their “money’s worth.”
  • Aunt Bertha is the only vendor validated as bringing in referrals from publicly accessible websites.
  • Aunt Bertha customers highlighted the responsiveness of the vendor’s executives and the vendor’s willingness to customize.
  • Aunt Bertha received an A grade in the subcategories of culture, loyalty, relationships and value.

The first-ever SDOH report from KLAS recognizes referral networks that seek to close health care gaps by connecting care providers with community resources in their area. As a public benefit corporation and pioneer in the social care network industry, Aunt Bertha has differentiated itself in an increasingly crowded space through a commitment to privacy, transparency, fair pricing and a whole person approach to care. The company has vastly more users than other competitors, which gives context to the rankings.

Aunt Bertha currently serves over 200 health care organizations and insurers across the country, as well as United Way 2-1-1s, and other large nonprofits — resulting in the largest closed loop referral network in the United States. Aunt Bertha also runs, a free version of its platform that individuals across the country can use anonymously. In 2020, Aunt Bertha served its 5 millionth customer, and the site has become a go-to resource during the challenging times brought on by the COVID-19 pandemic.

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