Our Pricing Philosophy: Consistent and Transparent
When organizations buy software, pricing is often the most frustrating part of the process. Hidden fees, confusing licenses, and endless negotiations have become the norm. But when the work is about helping people—feeding families, connecting them to housing, or providing access to care—pricing shouldn’t be a game. Findhelp’s pricing philosophy is different: We’re committed to fair and transparent pricing.
In this post, you’ll learn how:
We reject hidden fees and complex contracts by publishing all prices directly on our website
We ensure access for all budgets through simple, affordable subscription fees
By prioritizing trust, we can ensure money is spent on helping people, not on inflated technology costs
Why pricing matters in social care technology
At Findhelp, we believe pricing should be straightforward, transparent, and fair. No nickel-and-dimeing. No seat licenses. No hidden fees. Just clarity about what you get, what it costs, and why we price the way we do.
We built this philosophy not as a marketing tactic, but because of lived experience. We spent years inside government programs, watching inefficient systems waste money that could have gone directly to communities.
We are people-first. That principle guides how we serve our customers and how we set our prices.
The challenges with technology procurement
To understand our pricing philosophy, it helps to know where we came from. Our founder worked on a large government project. The goal was noble: make it easier for Texans to apply for benefits like Medicaid, SNAP, TANF, and CHIP using technology. The promise was simple: a single integrated application process.
The reality was different.
Massive contracts, some worth hundreds of millions of dollars, were awarded to large consulting firms. Armies of consultants filled offices, billing hourly rates that soared past $200 or more. These firms then subcontracted to smaller firms, who subcontracted again.
The project eventually collapsed, consultants left, and teams scrambled to rebuild. Meanwhile, people who needed food or health insurance waited in long lines or on hold for hours.
The way companies price technology creates challenges
- Opacity: Contracts are long and complicated, with rates buried in fine print. Customers don’t always know exactly what they are paying for until several invoices pile up.
- Inefficiency: Layers of subcontractors with inflated costs slow down delivery. Dollars are wasted instead of serving people.
- Mistrust: When governments and other large organizations spend millions without getting results, organizations working to solve problems for their communities and the people themselves stop believing in the system.
‘People-first’ pricing principles
This experience of watching inefficiencies undermine critical public programs created a conviction: Technology companies serving government, healthcare, and social care must be people-first. That is why we made a commitment: Our pricing practices will set a new industry standard.
When Findhelp was founded, it wasn’t just a technology company. It was an attempt to build a different kind of partner for the organizations we serve.
We asked ourselves: If we are people-first, how should we price our work?
The answer was clear:
- Transparent, so anyone can see what it costs.
- Fair, so customers know they are paying for value, not padding.
- Mission-driven, so government, health care organizations, and community-based organizations can afford the tools they need.
We knew this approach might not always maximize revenue, but it would maximize trust. And, trust is worth more than a bloated contract. So, we solidified our pricing philosophy around those three core principles:
Transparent pricing
We believe software pricing should be as clear as buying a t-shirt or a streaming subscription. That’s why in 2017, we became the first company in our space to publish pricing on our website. You don’t need to sit through demos to get a ballpark figure. What you see is what you get. Transparency is not only the fair thing to do, it’s also efficient. Customers spend less time negotiating and more time serving people.
Fair and reasonable pricing
Findhelp.org, the nation’s largest social network, is always free to the public. Anyone can search for food, housing, transportation, or other support without cost. That principle will never change.
For organizations that employ social workers, care managers, or community health workers, we offer flexible subscription models with advanced features. Customers can upgrade or downgrade depending on their needs.
When custom work or training is required, we charge a single transparent hourly rate. No inflated consulting contracts. No surprise fees.
Mission-driven pricing
Our infrastructure is already built, covering all 50 states. That means we don’t need to inflate prices to cover overhead. We believe customers trying to help their patients, members, residents, or clients should always be able to afford the tools they need to serve their communities, despite operating under tight budgets.
At Findhelp, we commit to being good stewards of every dollar you spend with us. We will never exploit complexity or urgency to inflate costs. We will never tell you we are the only vendor who can do this work. Competition is healthy and customers deserve choice. Our fair and transparent pricing is the model of what ethical technology partnerships should look like.
We also believe that pricing reflects values. If our customers are paying inflated technology costs, that money comes from somewhere: from government budgets, from hospital margins, from community grants. Every unnecessary dollar spent on technology is a dollar that isn’t used for its intended purpose: helping people.
A partner you can trust
The world of government and health care technology is complicated. The needs are urgent and the budgets are tight. But one thing should not be complicated: Pricing.
At Findhelp we are people-first. That means we put transparency, fairness, and mission at the heart of everything we do—including our pricing.
We know our customers face hard decisions every day. We want to make at least one of those decisions easier: choosing a technology partner you can trust.
