Tailoring the Findhelp Social Care Network for Your Community: A How-To Guide
Every community has its own unique set of needs and resources—a one-size-fits-all approach to social care simply doesn’t work. That’s why the power to shape your resource network to the specific needs of your community is so important. With the right tools, you can tailor your social care network to be both comprehensive and easy to navigate, ensuring that everyone can find the help they need.
In this post, you’ll learn:
The benefits of creating a tailored network, including improved access to care, increased efficiency, and empowered communities
Findhelp’s tiered approach to network-building
How to customize the Findhelp platform to meet the specific needs of your community
Key features and tools for tailoring the network, such as program eligibility and reporting
The benefits of a tailored network
By tailoring the Findhelp network for your community, you can:
1
Improve access to care: A well-organized and easy-to-navigate network makes it easier for people to find the help they need.
2
Increase efficiency: By connecting people with the right resources from the start, you can save time and reduce the number of inappropriate referrals.
3
Empower your community: A tailored network gives people the information they need to make informed decisions about their health and well-being.
4
Strengthen community partnerships: By working with other organizations to build a comprehensive network, you can create a more coordinated and effective system of care.
A tiered approach: Build your ideal social care ecosystem
From highlighting your most trusted local providers to driving better outcomes through contracted partnerships, Findhelp’s tiered model lets you tailor your network to deliver what matters most: better support, better coordination, and better results. No matter your organization’s goals, together we’ll create a referral ecosystem that reflects your priorities, builds on existing relationships, and meets the real-world needs of the people you are serving.
Findhelp’s open program network
- 940,000+ program locations across every ZIP code, available to all
- Continuously maintained and collaboratively updated Included with every license and available publicly at findhelp.org
- Ensures no individual is left without access to help—whether or not they’re in your system
Customer-featured programs
- Elevate and prioritize key programs that are local, internal, or strategic
- Appear first in search results for staff and clients
- Highlight what matters most to your population (e.g: culturally-competent services, nearby providers)
Trusted Partner network*
- Spotlight programs you’ve built relationships with and rely on
- Organizations commit to follow-up, closed-loop referrals, and engagement
- Encourages warm handoffs and reduces referral drop-off
Contracted Partner network*
- Prioritize formally contracted providers (e .g. for VABs, supplemental benefits)
- Enforce performance management and accountability
- Manage incentives, goods, or payments directly in-platform
*For both Trusted and Contracted Partners, you have the flexibility to incentivize engagement and performance with goods, payments, or capacity-based agreements.
Specialized solutions: Expand your network’s reach
Findhelp’s Fulfillment Marketplace
- Enable the direct ordering and delivery of social care goods and services (e.g. food boxes, transportation vouchers, diapers and car seats, etc)
- Streamlines the provision of tangible support
- Reduces logistical burdens by ensuring direct access and delivery of essential items
Specialty Networks
- Access curated networks designed for specific social care needs (e.g. post-acute care transition services like AIDA, targeted behavioral health services, or other niche areas)
- Available as optional add-ons to complement your core Findhelp program
- Provides access to specialized expertise and closed-loop referral pathways to address complex social care challenges
- Can extend beyond the traditional free and reduced-cost services in our core network
Tools to build a social care network that works for you
Our platform offers a suite of tools that allow you to customize your network:
- Program eligibility and screening: You can set your own eligibility criteria for the programs in your network, ensuring that people are connected with the resources they actually qualify for. You can also create custom screening questions to help people identify the programs that are right for them.
- Featured programs: You can highlight the programs and resources that are most important to your community by featuring them at the top of your search results.
- Favorites folders: You can group related programs into folders to make it easier to refer people to multiple services at once. For example, you could create a “new parent” folder that includes resources for childcare, food assistance, and parenting support.
- Tailored navigation categories: Customize your navigation categories and subcategories for a guided search experience for your users, connecting them to the programs that matter most for your population.
Track, evolve, and improve your Findhelp network
Our platform helps you gain critical insights to continuously refine your network. With Findhelp, you’ll be able to make smart, data-driven decisions that enhance performance and align with your strategic goals.
Actionable reporting
Get data on referral success rates, provider performance, and network gaps
Data-informed decisions
Make data-informed decisions on where to invest or adjust your network
Strategic alignment
Align with value-based care, Medicaid waivers, and non-medical needs goals
You don’t need to build a social care network from scratch
Findhelp gives you the scale, flexibility, and infrastructure to customize what already works. Whether you’re improving outcomes, meeting compliance, or driving systemic change, we make it easy to connect your population with the right help, every time.
Ready to start building a better network for your community? Contact Findhelp today to learn more about how you can tailor our network to meet your specific needs.
