How Counties Drive Impact with Findhelp Data & Infrastructure

County leaders are constantly thinking about budgets, efficiency, and demonstrating value to taxpayers and community members. Findhelp provides the critical data and infrastructure to address residents’ social needs, strengthen grant applications, optimize resource allocation, and prove program effectiveness. Our comprehensive network of social care services and tools enable you to streamline referral processes, track outcomes, and connect individuals with the specific support they need.

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The challenge: Serving residents through fragmentation

A July 2025 issue brief from the National Association of Counties (NACo) Counties highlights how counties “are uniquely positioned to target social determinants of health (SDoH) with their access to data, connections to local leaders and decisionmakers, partnerships with other local services and community groups, convening power and more.” 

Even with these advantages, big roadblocks stand in your way:

• Lack of standardized screening
• Fragmented service delivery
• Difficulty measuring impact
• Agency information silos and competing priorities

Findhelp: Your county’s social care partner

Findhelp is the social care platform of choice for local, county, and state governments, from the City of Somerville in Massachusetts to the Sacramento County District Attorneys’ Office in California to the State of New Mexico, and everywhere in between. Why should your county partner with Findhelp?

• Reliable Data & Analytics: You’re being asked to do more with less. With Findhelp, you can access search and referral data in your area and filter results by state, county, city, and ZIP Code, to identify and track local and regional trends and needs.
  • Justify funding and budget decisions, using concrete data on community needs to allocate funds with confidence 
  • Tailor service offerings to meet your community’s unique needs
  • Win more grants when you strengthen applications with compelling, real-time data that proves the needs in your community 
  • Inform public health strategies for comprehensive planning

• Cross-Departmental Collaboration: Disparate county agencies and departments will all have access to the same system, creating a comprehensive record of a resident’s social care. Collaboration features allow navigators to share notes and updates, so that everyone is on the same page with current interventions and next steps.

• Secure Case Management: Findhelp’s integrated case management system, Kiip, helps CBOs and nonprofits streamline their case management, reduce administrative burden, and empower their clients.

• Data Privacy: Trust and privacy are essential to protecting dignity. Findhelp protects social care information under the same strict standards required for personal health information (PHI). We are committed to maintaining compliance through rigorous guidelines and certifications (including HITRUST).

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How county governments use Findhelp data and infrastructure to lift up residents

Denton County Public Health & City of Denton | Texas

Funding a collaborative, intentional resource hub implementation

Recognized with a 2025 Model Practice Award by the National Association of County and City Health Officials (NACCHO) for their innovative approach, Denton County led a presentation at the 2025 Connect Summit Conference that outlined best practices for local governments to fund and implement digital resource platforms.

Howard County Health Department | Maryland

This high level of engagement gives the county visibility into the referral lifecycle, drastically reducing the administrative burden of follow-up and confirming that partner CBOs are actively connecting with residents.

Resource management “superpowers”

Boulder County | Colorado

Community-led implementation

Boulder County began implementing their Findhelp platform in late 2024:

• They county collaborated with community partners who voted for Findhelp over other options.
• As part of the implementation, Findhelp migrated county data from one platform to another to ensure continuity of care.
• Even as the county ramps up their community engagement work, they’ve already achieved a 61% closed-loop referral rate.
  • This means that for over 6 in 10 referrals, the county has confirmed whether or not the resident’s need was actually met—moving beyond tracking activity to measuring tangible outcomes.
  • This level of data and infrastructure is critical for stakeholder engagement and strategic planning.

Porter County Health Department | Indiana

Fast, targeted support for critical populations

To support important initiatives like reentry, aging in place, and economic stability, Porter County has effectively harnessed Findhelp’s Favorite Folders functionality to organize vital programs into intuitive categories, directly from their Findhelp homepage:

• Veterans
• Reentry
• College students
• Recovery
• Seniors

It’s a user-friendly, regionally fine-tuned system that strengthens community care. County residents can quickly access over 600 local financial aid programs, including emergency rent help, utility assistance, and medical bills, all curated into one easy-to-navigate section. This saves valuable staff time on every case and ensures residents receive consistent, accurate information, especially in moments of crisis.

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Ready to drive impact?

We can provide the data and infrastructure your county needs to succeed. Schedule a demo with one of our team members to see how Findhelp can partner with your county.