Transforming CBO Case Management with Kiip
This blog is guest written by Noah Harlan, Findhelp’s new VP of Community Solutions. Charged with transforming CBO case management, Noah joined us through our 2024 acquisition of Kiip. He has 15 years’ experience creating software products for a broad range of organizations in the B2B, B2C, and government & civic tech spaces. He has a degree in Computer Science from Williams College and lives in Brooklyn, NY with his family.
Hi there—I’m Noah Harlan. In my role as the VP of Community Solutions, I focus on making connections to help simpler, faster, and more human.
Community-based organizations (CBOs) are the unsung heroes of social services. They do incredible work with limited resources, which can mean juggling multiple tools, mountains of paperwork, and complex client needs.
They’ve told me just how overwhelming it can feel—we’re dedicated to making it easier.
Building a more responsive, client-centered platform
Our latest tool, Kiip, is designed specifically for community organizations and nonprofits. For people using CRMs or HMISes to take care of their clients, Kiip is a client management platform that’s transforming CBO case management:
Secure document sharing and storage
Integrated referral networks
Client-owned tools for managing their own information
Designed to simplify your workflow, not complicate it
Completely free for CBOs listed on Findhelp
Why we’re doing it
We believe technology should serve people, not the other way around. Too many referrals fall through the cracks, too many applications get abandoned, and too many people lose access to the services they need. We’re committed to improving outcomes for everyone, from individual clients to CBOs and providers.
Where you come in
If you want to streamline your case management, reduce administrative burden, and empower your clients, you’re in the right place. We’re rolling out access to Kiip across the entire Findhelp ecosystem, and we’d love to have you join us.
Kiip isn’t just a tool; it’s a community. You’re invited—join the waitlist, no commitment required.
Kiip demo: Watch our Connect Summit session with partner HOPICS
Partnering with HOPICS, one of the largest housing service providers in South Los Angeles, we demonstrate how modern tools empower both case managers and clients to create more effective pathways to service access and retention. We showcase how emerging technologies, including AI and Large Language Models (LLMs), democratize case management capabilities, enabling CBOs of all sizes to operate more efficiently and proactively.
See Kiip in action—watch the recording of our session at the Connect Summit social care conference, “Transforming CBO Case Management: Next General Tools for Enhanced Client Outcomes”.
If you have a moment, share your thoughts
I’m interested in hearing what you think. What challenges are you facing? What solutions would make your work easier? Add me on LinkedIn or email me — I’m listening. Thank you for the critical work you do every single day.
