Empower your team with Findhelp platform training
Unlock the full potential of your Findhelp platform
Make the most of Findhelp with tailored training sessions designed to enhance your team’s knowledge and confidence with the platform. From our basic site training to mastering advanced tools and analytics, our training resources teach the skills and insights you need to deliver meaningful social care outcomes.
Select a training that fits your needs
These trainings are specific to Findhelp Customers only – if you register for an event but are not a Findhelp customer, our training manager will reach out to connect you with the right person on our team.
Findhelp Fundamental Skills
Searching for Programs
Learn how to search for programs on your site using keywords, categories, and filters to narrow results and find the best match for your seeker’s needs.
Utilizing the Program Card
Explore Program Cards for details to connect seekers with resources: program offerings, who they serve, contact information, and options to save, share, or add notes.
Sending Program Referrals
Discover how to refer a seeker to a program—directly connecting them with the next step to get the support or resource that program provides.
Closing the Referral Loop
Learn how to close the loop on referrals — keeping care records up to date, reducing follow-up work, and showing exactly where each referral ends up.
Team Collaboration Tools
Explore how to stay organized, track your referrals, and collaborate with your team within the platform!
Using Assessments
Discover how using assessments can unlock a deeper understanding of a person’s social needs, empowering you to offer the most effective support right within the platform!
Featured Courses
Site Administration
Manage users and groups, customize your branding, and feature preferred programs.
Analytics & Reporting
Learn how to use Findhelp’s reporting suite to identify trends and make both operational and strategic decisions.
Program Manager
Learn how to use Findhelp’s Program Manager tool to add and update program listings on your platform.
Train the Trainer
Findhelp Fundamentals
Become a certified Findhelp trainer: This first session covers platform fundamentals.
Prepare + Materials
Second session on your path to Findhelp trainer certification: Review materials, craft your story, and learn to demo.
Present + Refine
In this final session, put your skills into action by leading a demo, get valuable feedback, and earn your certification as a Findhelp Trainer.