Category: Interoperability

Findhelp’s APIs in Action: Our Partnership with Single Stop

We’re proud to announce a new partnership with Single Stop, the leading benefits screening platform and case management system, to increase access to basic needs resources for underserved populations nationwide. Single Stop will integrate Findhelp’s APIs into their platform to power an interactive community resource map, bringing help directly to the people who need them most.

A nonprofit organization founded in 2007, Single Stop’s  mission is to equip others to build pathways to an economically sustainable future by leveraging partnerships and technology to connect people to valuable resources. Single Stop’s unique one-stop-shop model combines its community networks and cutting edge technology to help organizations provide centralized access to programs. 

Single Stop is a company of The Fedcap Group. Since 1935, The Fedcap Group has developed scalable, innovative, and potentially disruptive solutions to help people achieve long-term economic well-being.



Integrating for Comprehensive Case Management

Using our APIs, we’ve integrated Findhelp’s hundreds of thousands of locations into Single Stop’s interactive community resources map. This integration provides greater access to programs and services, including food, utility assistance, and healthcare. Individuals and families will benefit from a broader range of support services within Single Stop. Our partnership ensures that they can quickly and easily discover and use eligible benefits and support services in their community.

Powering Single Stop’s Community Resource Map 

“A recent Pew Research Center study reveals significant economic challenges among U.S. working and middle-class families, with 52% of lower-income parents struggling to afford necessities such as food and housing. Combining Single Stop’s innovative benefit screener with Findhelp’s extensive network of active CBOs provides individuals and families unparalleled access to the resources they need to improve their economic well-being.” 

Martin Hanna, President and CEO of Single Stop

Single Stop uses our APIs to integrate Findhelp’s nationwide network of active community resources into their platform. Their users can connect clients to an array of federal and state benefits and local programs through an interactive map, simplifying their search for support.

Single Stop’s interactive map of community resources, powered by Findhelp’s network and APIs



Additional APIs in Action: How Customers Use Findhelp’s Data to Power Their Platforms

WorkMoney helps consumers save money on everyday bills and expenses. They bring together experts and smart policy thinkers to do what’s right for low-income Americans. Their mission is to help make sure everyone who works hard gets ahead.

The Challenge

Over the last 40 years, if incomes had kept up with profits, individual salaries would be twice as high as they are. Families are working harder than ever, but still falling behind.

The Solution

WorkMoney became a Findhelp customer in March 2022 to integrate Findhelp’s APIs to populate local, state, and national resources into their platform. Their platform connects users with discounted services like car insurance, travel, and dining. Through the integration, these services are shown alongside local community resources, populated from Findhelp’s nationwide network. This partnership supports WorkMoney’s 5 million members – budget-minded consumers – so they can earn more and pay less.

WorkMoney integrates Findhelp's APIs into their platform.
WorkMoney’s platform integrates Findhelp’s community resources with other discounted programs, to help their users save money.


Kumanu has built Purposeful, the first purpose-inspired wellbeing platform for business to support the social and mental health needs of their employees. Purposeful combines consumer-grade design, advanced AI, and the latest science to cultivate authentic engagement and support whole person wellbeing.

The Challenge

When your staff are focused on meeting their basic needs or are struggling with mental health challenges, it’s difficult for them to focus on their job functions. Purposeful quantifies the prevalence of unrecognized employee social risk factors in a confidential and stigma-free experience. 

The Solution

Kumanu became a Findhelp customer in 2021 to integrate Findhelp’s APIs and nationwide network into their Purposeful application. This allows them to provide employees with wellbeing resources to fill critical gaps unmet by traditional employee-based solutions. The integration powers a customized resource hub that simplifies the route to resources. Employees can see Findhelp programs along with other available 1-1 consultation and benefits packages.

Kumanu’s application integrates Findhelp’s nationwide network of community resources.



Findhelp’s Comprehensive Integration Support

Our network is built for connection. We partner with care management and healthcare systems to integrate social care into your existing workflows, making it easy to determine eligibility, assess, refer, and track outcomes.

Some of Findhelp's Integration Partners

It’s easy to use our launch or native integrations, or integrate Findhelp’s APIs, without sacrificing privacy or security. Our secure integrations include referral tools, outcome and care metrics, and seamless workflows across systems.



Work With Us!

Connect with one of our expert team members to explore Findhelp’s seamless integration with SingleStop. Learn how our APIs can enhance your applications to better serve your clients.

Findhelp & NextGen: Integrating to Support the Whole Patient

NextGen and Findhelp are partnering to support the whole patient and streamline social determinants of health (SDoH) workflows, to more easily connect individuals with social care resources while saving staff time and energy.  

Findhelp and NextGen are partnering to support the whole patient.

Partnership in Action

Our integration allows for the features and functionality of Findhelp to be delivered at the point of care; our seamless integration with NextGen helps teams and patients manage the biggest drivers of healthcare outcomes, such as homelessness and food scarcity. 

Watch our recent webinar to learn more about how Findhelp and NextGen are working together to improve community care. Findhelp and NextGen were joined by our customer Kinston Community Health to discuss how they deliver a better patient and clinical team experience with a focus on SDoH and community-based referrals.

Innovative Leadership


NextGen: Leading the Way for Ambulatory Technology

NextGen is a leading provider of innovative ambulatory healthcare technology solutions, on a quest to achieve better healthcare outcomes for all. They are reimagining ambulatory healthcare with award-winning solutions that enable high-performing practices to create healthier communities. Their comprehensive, integrated technology and services platform supports ambulatory and specialty practices of all sizes.

Findhelp: Comprehensive Integration Support

We built our network for connection. We partner with care management and electronic health record (EHR) systems, like NextGen, to integrate social care into your existing workflows, making it easy to determine eligibility, assess, refer, and track outcomes.

Some of Findhelp's Integration Partners

It’s easy to integrate Findhelp with your systems, without sacrificing privacy or security. Our secure integrations include referral tools, outcome and care metrics, and seamless workflows across systems.

A Partnership Between KLAS-Mates

KLAS Research is a healthcare IT evaluator who provides ‘accurate, honest, and impartial’ analysis based on extensive reviews with healthcare users. In 2024, both NextGen and Findhelp earned #1 designations in the Best in KLAS Awards – Software and Services report.

     

Findhelp: #1 for Social Determinants of Health (SDoH) Networks

In 2024, KLAS named Findhelp #1 for social determinants of health (SDoH) networks.

NextGen: #1 Behavioral Health Solution

In 2024, KLAS named NextGen’s Behavioral Health Suite #1 Behavioral Health solution.

These #1 designations, based on direct feedback from our healthcare customers, demonstrate the high degree of quality that both NextGen and Findhelp will bring to your organization. You can trust us to support your staff workflows and make it easy to connect patients to the services they need to thrive. Together, we can help you improve health outcomes.

Work With Us!

Connect with one of our expert team members to explore Findhelp’s seamless integration with NextGen.

Chat with Findhelp about how we can partner to support your social care strategy.

Funding Social Care: Streamline Payments to Community-Based Organizations

With Findhelp it’s never been easier to fund, track, and manage payments for your social care initiatives. Our technology allows you to connect to resources on our platform through integrated workflows, effectively partner with social care providers, manage payments for services, and increase and quantify your impact.

Organizations are looking for ways to directly invest in the programs, services, and systems that improve community health outcomes – we can help. Research shows that when non-medical health-related social needs (HRSNs) like food, housing, and transportation are met, people are healthier. In fact, according to the National Institutes for Health, social needs are estimated to impact 50-60% of health outcomes and evidence continues to suggest that supporting social needs is a critical driver for achieving health equity.

Organizations are looking for ways to directly invest in the programs, services, and systems that improve community health outcomes – we can help.

While everyone recognizes the importance of addressing social needs, it can be difficult to secure funding and make payments for services. At Findhelp, we have a successful track record of facilitating and supporting end-to-end order and delivery workflows.

Paying for Social Services on Behalf of Individuals

There are three ways to approach sustainable funding – and payments – to effectively tackle the needs in our communities:

Directly invest in CBO capacity.

Whether you want to pay CBOs for services, order goods and services from vendors, or use our platform for reimbursements and 1115 waivers, we offer payment services that fit your needs. We simplify eligibility screening, invoicing, billing, and payments so CBOs don’t have to waste time figuring out complex, unfamiliar coding and billing systems and your organization has access to a trusted, secure system for tracking outcomes and making payments.

How it Works

Below is an example of our intuitive payments workflow:

Our payments workflow (1 or 2).Our payments workflow (2 of 2).

Partner with Us for Secure Social Care Payments

We’ve been partnering with our customers to support making payments to community organizations and other service providers since 2019. We collaborate with health plans, managed care organizations, accountable care organizations, vendors like Uber Health, and community-based organizations to configure workflows and payment processes to fit their unique requirements, from 1115 Waiver Programs to end-to-end order and delivery workflows.

We partner with our customers to make secure payments.

With Findhelp’s payment technology, you can save time and resources while tracking all your invoicing and billing information in one place. In using our comprehensive platform, you don’t have to worry about managing multiple systems. Our robust data and built-in analytics can be used to inform your decisions about funding and reimbursement, and then measure your impact in the community.

Talk to Us!

See how our payments workflow can support your organization’s goals and workflows – schedule a demo with one of our team members.

Social Care Coordination: Findhelp Partners with 211 & United Way

In today’s fast-paced world, finding the right programs and services for those in need can be a daunting task. Findhelp partners with 211 call centers (operated by United Way and other agencies) to bridge this gap by connecting individuals and families with essential resources. 

This powerful partnership amplifies our collective impact and serves communities more effectively by:

Aligned Missions

Both Findhelp and 211 call centers share a common goal of connecting people in need with dignified and accessible services. The Findhelp platform has an industry-leading network with an extensive program database that integrates social care into existing systems. The 211 network of more than 200 call centers across the country responds to 21 million requests for help every year. Dialing 211 connects individuals and families to trained professionals who will listen to their stories and understand their needs. Operators will connect them to essential resources in the areas of basic needs, mental health, work supports, youth programming, suicide prevention, and more. 

211s are present in local communities across the country. They are operated by United Way, Goodwill, Community Action Partnership agencies, local crisis centers, state governments, and others. By combining our efforts, we can reach more people and make a positive difference in communities across the country.

211 staff and partners provide services to millions of people across the country every year.

Diverse Partnership Models to Support Diverse Communities

These are just a few examples of how Findhelp partners with United Way and 211 to expand our joint impact and serve more people in need. Our work together is tailored to the needs of each community and the specific workflows of the partnering 211 / United Way.

Building Relationships

United Way Greater Austin logo

In partnership with Findhelp, the United Way for Greater Austin (UWATX) launched ConnectATX.org, which acts as a complementary service to the existing 211 call center. The site is part of a broader UWATX effort called the Model Community Initiative, a person-centered framework that brings together various agencies, community clinics, and educational institutions to offer a more holistic delivery of social services.

Creating Connections: Mass211 and Massachusetts Medical Centers, and Arkansas 211

Knowing that seekers sometimes prefer (or need) help finding resources, many of our customers choose to add a flyout (pop-up) to their Findhelp platforms that connects individuals directly with a local 211 call center specialist for navigation assistance.

Sharing Information: Inland Empire Health Plan & Inland SoCal United Way / 211

Inland Empire in Southern California is a metropolitan area that includes San Bernardino and Riverside, bordering Los Angeles County. Findhelp partnered with Inland Empire Health Plan and the Inland SoCal 211 through the Inland SoCal United Way. Byto enable community care coordination harnessing Findhelp’s technology combined with United Way’s deep community connections. 

The Future of Our Partnership: Community Information Exchanges

Following San Diego’s first-of-its-kind Community Information Exchange (CIE) launch, many communities have begun exploring this concept. CIEs play an important role in bringing shared language, a shared resource database, and an integrated technology platform to power the work of local service providers. Communities throughout the country offer a wide array of services to people in need but often act in silos, creating inefficiencies and frustration for seekers who may rely on multiple providers to meet their needs. 

211 involvement is central to the concept of a CIE because 211s and United Ways are established community connectors. When Findhelp partners with 211 call centerss, they can serve as the entry point for those seeking services through a CIE, providing a warm hand off and follow-up to an ecosystem of providers working together to better coordinate care.

While CIEs may require longer call times and additional assessments by trained 211 care coordinators, the ultimate goal is to build a longitudinal social care record for the seeker. This approach fosters relationship-building, ensuring the delivery of complex support and the creation of care plans with established goals, using Findhelp’s platform as the portal that securely houses this documentation.

Partnering for a Better Future

When Findhelp partners with 211 call centers it exemplifies the power of collaboration in addressing social care challenges. By sharing information, leveraging technology, and promoting community care coordination, we’re making a significant impact on individuals and families in need. As we continue to explore innovative concepts like Community Information Exchanges, together, we’re building a more compassionate and efficient social care ecosystem.

Partner With Us!

Schedule a demo with us to see how we can partner with your organization to support your community!