211 Day: Celebrating Innovation Meeting Impact
This 211 Day blog post is written by Dallas Mudd, Findhelp’s Sr. Director of Partnerships. Dallas spent the majority of his United Way career leading the Arkansas 211 call center, and works closely with our 211 and United Way partners nationwide. Connect with Dallas to learn how we can partner to help more people.
Today, 211 Day, is a day that I hold dear to my heart. After spending a large part of my career working for and building a 211 call center, I’m still surprised by the amount of people who don’t know what 211s are, let alone the positive impact they have on millions of people each year.
211 is more than just a number; it’s a lifeline.
Supported by United Ways, nonprofits, and community organizations, your local 211 call center serves as a centralized hub of information. By dialing 2-1-1, visiting the 211 website, or using a local app, individuals connect (for free) with trained specialists who confidentially assess their needs and direct them to the most appropriate resources. 211 connects individuals and families with critical assistance for everyday needs and crises alike. Whether it’s finding a food pantry, accessing housing support, or navigating mental health resources, 211 is there to help—24/7, 365 days a year.
The nationwide impact of 211
Thousands of people use 211 services. The national 211 network is here for anyone who needs help:
- National coverage: 211 is available to 99% of the U.S. population through more than 200 agencies–in every state, Washington, D.C., and Puerto Rico.
- 15.3 million requests: each year, 211s receive more than 15 million requests for help (42,000 calls per day) including phone calls, texts, web chats, emails, and in-person asks.
- 180+ languages: With multilingual support, 211 ensures language is never a barrier to accessing help.
There when you need them most
Life can be unpredictable, and challenges can arise without warning. From unexpected job loss to natural disasters, 211 ensures that no one has to face hardship alone. Here are a few ways 211 makes a difference:
- Bridging gaps: Many people don’t know where to start when seeking help. 211 simplifies the search by providing a one-stop resource.
- Promoting equity: By connecting people to services regardless of income or background, 211 helps create more equitable access to resources.
- Supporting communities in crisis: During disasters, like hurricanes or wildfires, 211 plays a critical role in disseminating accurate, real-time information and coordinating aid.
Findhelp’s 211 partners
When United Ways and 211s partner with Findhelp, we expand access to essential community support. Together, we enhance outreach and impact, focusing on equitable, person-centered care. This powerful partnership amplifies our collective impact and serves communities more effectively by:
- Sharing information on local programs & services
- Using custom messaging on Findhelp platforms to guide individuals to navigation assistance
- Providing the technology and database for community care coordination
More than 160 United Ways and 211s work with Findhelp every day, either through formal partnerships or by using our case management tools.
A few of our 211 and United Way partners
211 Day: Let’s celebrate!
Today is not only a time to acknowledge the hard work of 211s but also a time to spread the word about this life-changing service. Here’s how you can join the celebration:
- Share the number: Tell friends, family, and coworkers about 211. You never know who might need it now, or in the future.
- Share your story: Share real-life examples of how 211 has made a difference in your community.
- Volunteer or donate: Many 211 call centers rely on local support. Consider giving your time or resources to help expand their reach.
- Engage on social media: Use the hashtag #211Day to share stories and learn more about the impact of 211 in your area.
We’re celebrating the power of connection and community. Whether you need help or want to help others, 211 is here to bridge the gap. Together, we can ensure that everyone has access to the support they need to thrive. Thank you to our local 211s for everything you do to support your communities!
