Findhelp Tops Multiple Categories in First KLAS SDoH Referral Networks Report
KLAS Research, the industry standard for impartial healthcare IT research, has issued its first Social Determinants of Health (SDOH) Referral Networks Report showing Findhelp (formerly Aunt Bertha) as the clear leader in the space. As the industry pioneer with the greatest share of the market, Findhelp leads in value and integrity and rates highly in satisfaction. With the most engaged closed-loop referral network across all 50 States, we had the largest number of respondents and most complete data set, generating the most accurate and statistically significant results in the group of evaluated vendors.
KLAS’ rankings are based on interviews with thousands of healthcare professionals about the IT products and services their organizations use. Vendors are scored on several pillars, including value.
Highlights from the KLAS SDoH Referrals Network Report
In the inaugural report, Findhelp received an “A” grade for value and an overall score of 91.7, indicating high satisfaction. The satisfaction ratings are especially notable as Findhelp has 100+ more healthcare customers than its closest competitor, and more customers than all its competitors combined, according to the report.
- Findhelp received the highest scores for quality of phone/web support, ease of use, and customers receiving their “money’s worth.”
- We’re the only vendor validated as bringing in referrals from publicly-accessible websites.
- Our customers highlighted the responsiveness of our executives and our willingness to customize.
- We received an A grade in the subcategories of culture, loyalty, relationships, and value.
Findhelp: a social care pioneer
The first-ever SDoH Referral Networks Report from KLAS recognizes referral networks that seek to close health care gaps by connecting care providers with community resources in their area. As a public benefit corporation, B Corp, and pioneer in the social care network industry, Findhelp has differentiated itself in an increasingly crowded space through a commitment to privacy, transparent and fair pricing, and a whole person approach to care. Findhelp has exponentially more users than other vendors, which adds context to the rankings.
Findhelp currently serves over 200 healthcare and payer organizations across the country, as well as United Ways / 211s and other large nonprofits — resulting in the most engaged closed-loop referral network in the United States. We also provide findhelp.org, a free version of our platform that anyone across the country can use, anonymously.
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