Findhelp was founded in 2010 with one employee and a mission: to make it easier for people to connect to the help they need, with dignity and ease. 13 years later our mission remains the same, but our business has grown to be the largest closed-loop referral system in the United States and includes more than 570 customers, over 100,000 in-network community-based program locations, and 40+ partnerships nationwide.
We’re very proud of what we’ve accomplished over the past decade, connecting millions of people to needed services, and we’re excited about what the future will bring. These are a few of the milestones and highlights we’ve achieved since 2010:
Partnering With Our Customers to Serve People in Need
Between 2015 and 2022, our customer network grew 1,800% across industries (healthcare, education, government, and more), serving every state in America. 28 million people have used our platform, representing more than 10% of the US adult population.
As our customer network has grown, so has our staff network. Our team members (affectionately called “Helplings”), work across the country to support our customers, community partners, and seekers.
Investing in Our Communities
While Austin has been and will always be our home, we’ve recently expanded our operations to include two additional hubs in Denver, CO and Madison, WI. Our Engineering, Product Management, and Customer Success leaders are all located in Madison and are excited to more fully integrate with the local community.
We’re investing in the cities our staff live in, embracing regional talent, and spending locally to build community. By focusing on these hubs, we can more meaningfully contribute to the cities that continue to give us so much, while creating collaboration centers for our teams. We are actively growing our teams in these locations as we modernize the social safety net to help those in need.
A Shared Sense of Responsibility
As a B Corp and a Public Benefit Corporation, our mission is ingrained in our business practices and structure. This means that our company generates social and public good as a business (not a nonprofit), and operates in a responsible and sustainable manner. Our shared dedication to helping others comes not only from an innate sense of responsibility and compassion, but from personal experience; many of our staff have been seekers (someone seeking help) themselves at one point or another, or supported friends or family going through tough times.
We know firsthand how hard it can be to find resources when already strapped for time and energy. So, even as we’re glad that more and more people are finding our platform and connecting to the resources they need, we are sensitive to the challenges that people are facing. We’re doing our part to influence legislation that protects seekers and their privacy, while reducing barriers to care and working to remove hurdles to getting help.
There’s been a growing need for help in the aftermath of a global pandemic and during an economic downturn. Our staff have a shared dedication to improving social determinants of health, but we also know that we must continue to grow and scale our business to reach even more people and connect them to resources.
To help address this growing need, we’re hiring across our teams, and we want you to share your talents with us! Please join us in this important and meaningful work of connecting people in need to the programs that serve them, with dignity and ease.
If you believe in our mission, please take a look at our open positions. If you see any that resonate with you, we strongly encourage you to apply! Join over 230 findhelp employees (“Helplings”) as we continue to scale our organization to reach more people in need across the country.