We have three main principles we follow with regards to privacy. We protect the privacy of the Seeker (person in need), we protect the CBO’s choice in how they share data, and we provide customers access to outcome data (with proper permissions).
Protecting the Seeker
We all have tough moments in life. Whether it’s an addiction, unemployment, or just a series of bad events:
- Self-navigation referrals are private to the Seeker and the CBO;
- The Seeker is in control of which helpers get to see that private referral; and
- The Seeker can share or remove access over time to that private referral.
Providing CBOs with Data
The CBOs in our network are dedicated to helping people in need. They take that trust they build with people very seriously.
The CBO can also make additional referrals on behalf of the Seeker. The CBO chooses how to share that referral based on their mission.
In our network, the CBOs choose who they wish to share the outcome information with.
Providing the Customer with Data
Our customers want to have enough context to help the people they serve. But they also respect people’s privacy.
Our customers have access to referrals they are a party to (including responses).
Our customers also have access to information members of the network share with them — including referral history and other contextual information.
A Permission-Based Consent Model
Our model supports information sharing, with permission, to the right people at the right time. This serves the Seeker and the CBO best.
Others take a one-time, global consent for all information, which stays in a Seeker’s record forever. Imagine if you made a substance abuse self-referral years ago and have no control over who can access that information for years to come. This approach only benefits industry and financial incentives. CBOs and Seekers wholeheartedly reject that approach.