An Interoperable Social Care Network
The ability to exchange information with other systems, known as interoperability, is important for overall coordination for people in need. An interoperable system means that a doctor using one system of record is able to pull a patient’s medical history from a healthcare provider that uses a different system.
Community-Based Organizations (CBOs) often use different systems as well — and those systems are not always set up to work together. We believe that CBOs should be able to participate, refer, and connect to networked social care from their own case management system.
In the same way that (CBOs) select their case management systems to suit their unique requirements, they should be able to decide if they want to integrate with other systems.
They should be able to tell other systems whether or not they want to receive referrals, and if so, where referrals should be sent.
Interoperability Benefits Everyone
Systems working together makes social care better for everyone. Here’s why:
It’s better for the Seeker.
When systems talk to each other, there’s a better chance that a person seeking help can quickly find out whether or not they qualify for a service from a CBO.
It’s better for the CBO.
Case managers and social workers wouldn’t have to log into multiple systems to do their jobs, and could make and receive referrals in one place.
It’s better for our customers.
Our customers could make referrals and track outcomes from within their system of record.
How We Approach Interoperability
Nonprofits can respond to referrals in their chosen system of record; we support this through our interoperable framework.
Through our API and webhooks, stakeholders can see referral outcomes in real-time.
Our customers have access to assessment history so that they don’t have to repeat the same questions.
In 2020, we laid out our vision for achieving interoperability. To learn more, download our whitepaper below.
Findhelp’s network integrates with a growing list of case management systems and electronic health record systems. We are actively working to expand our integrations to support CBOs helping our communities. Tap on the button below to request an integration.
Because we’re at the table with our partners — listening, learning, and contributing — we have a unique perspective on the national conversation about alleviating poverty through technology.
We’re committed to providing a home for users without an existing system, meeting them where they are.
As more guidance emerges from accredited standards-developing bodies such as the Gravity Project, HIMSS, and others, we commit to active participation to accelerate interoperable electronic health information exchange.
If you’re interested in learning more, you can download our whitepaper below.